290 | Promise Technology EX8658, EX8654, EX8650, EX4650 guide

SuperTrak EX Series User Manual

10.Replace the screw holding the SuperTrak EX Controller card to the system case.

11.Attach the SAS multi-lane cables to the SuperTrak EX Controller card.

12.Replace the cover of your system.

13.Power-up the system and launch WebPAM PRO. See “Logging into WebPAM PRO” on page 107.

After installation and power-up, a new battery takes several hours to charge. From that time, it should show Fully Charged. See “Viewing Battery Information” on page 142.

The BBU module is covered by a one-year warranty. See “Limited Warranty” on page 276.

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Promise Technology EX8658, EX8654, EX8650, EX4650 manual 290

Contents

Supertrak Copyright TrademarksImportant data protection information Recommendations Radio Frequency Interference Statement Page Contents Installing Drivers Installing Drivers, SuperBuild Utility 107 SuperBuild Utility,Management with WebPAM PRO Managing Software Services, Management with WebPAM PRO, Management with WebPAM PRO, Management with WebPAM PRO, Troubleshooting Technology Background, Appendix a Partition and Format Appendix B Upgrades Support287 Appendix D LED Backplane Connections Xiv Introduction About This Manual XOR Microprocessor Product OverviewHot-Swapping WebPAM PRO Management Software Operating System Support Key Features and Benefits Features BenefitsBrowser Support Advanced Hardware Design Advanced Hardware Design Features Benefits Compatibility Features Benefits Specifications Compatibility Installation Unpacking the SuperTrak CardPage Installing the SuperTrak Card SuperTrak EX4650 card SuperTrak EX8654 card SAS Ports Ch1-4 SuperTrak EX16650 card + R G + + - + Connecting SuperTrak to a SuperSwap Enclosure Connecting SuperTrak to a VTrak Jbod Enclosure SAS Connections and ID Numbers Scenario 1 Virtual Enclosure SgpioScenario 2 Virtual Enclosure Host PC SuperTrak SAS Port Enclosure ID Range Drive ID Range Scenario 4 External Enclosures Parallel Scenario 3 External Enclosures Daisy ChainScenario 5 SAS Expanders Choosing the Physical Drives Level Number of Drives Creating a Logical Drive Installation Page Installation Page Installing the CLI Installing onto Windows License Agreement dialog box Choose Destination Location dialog box Ready to Install dialog box Install Complete dialog box Installing onto Linux Introduction dialog box License Agreement dialog box Choose Install Folder dialog box Pre-Installation Summary dialog box Install Compete dialog box Register On-line dialog box Installing the CLI onto FreeBSD Sh CLIInstaller...FreeBSD.bin -i silent Installing the CLI onto VMware Sh CLIInstaller...VMware.bin -i silent Installing WebPAM PRO Utility ServerAgent Operating System Support Internet Browser Browser Support Installing WebPAM PRO onto Windows License Agreement dialog box Setup Type dialog box Custom Setup dialog box Choose Destination Location dialog box WebPAM PRO Server dialog box Ready to Install dialog box Install Complete dialog box Installing WebPAM PRO onto Linux WebPAMPRO...Linux.bin file, then press Enter License Agreement dialog box Choose Install Product dialog box Choose Install Folder dialog box SSL Security Options dialog box Pre-Installation Summary dialog box Install Compete dialog box Register On-line dialog box Logging into WebPAM PRO Logging in at the Host PCLogging in over the Network Regular Connection Login Screen Https//192.168.10.2288443/promise Setting up WebPAM PRO Click the Add Subsystem/Host tab Add Subsystem/Host tab Installing Drivers Windows Driver Installation MediaClick the Driver for Windows button Linux and FreeBSD Tar zxvf RH-306010003.tar.gz Windows Server New OS InstallationLoad Driver Existing System Confirming Driver InstallationChoose the Don’t search online option Windows Vista Existing System Windows Server Existing System Windows XP Existing System Type sh ./install Red Hat Linux Enterprise 4.4Type mount -r /dev/fd0 /mnt/floppy Type cd /mnt/floppy Fedora Core Fedora Core 7 Type sh ./install Type cd umount /media/floppy SuSE Open 10.2, 10.3, 10.5Type mount /dev/fd0 /media/floppy Type cd /media/floppy SuSE Sles 10, 10 SP1 Miracle Linux Option 1. Device Node Exists FreeBSD 6.1Option 2. Device Node Does Not Exist Existing System Esxcfg-boot -rg esxcfg-boot -b VMware ESX Server 3.0.2 Installing Drivers Page SuperTrak Bios SuperBuild Utility SuperTrak Bios screen SuperTrak Bios screen, logical drive offline Accessing the Main Menu SuperBuild Main Menu Selecting a Controller Viewing Controller Information Memory Type DDR2 Sdram Viewing Physical Drives Managing Physical DrivesViewing Physical Drive Information Managing Physical Drive Problems Viewing Disk Arrays Managing Disk ArraysViewing Disk Array Information Creating a Disk Array Rebuilding a Disk Array Changing Disk Array SettingsDeleting a Disk Array Viewing Logical Drives Managing Logical DrivesViewing Logical Drive Information Creating a Logical Drive Initializing a Logical Drive Write Cache Policy Choose from Write Back or Write Through Changing Logical Drive Settings Deleting a Logical Drive Selected logical drive is removed from the list Managing Spare Drives Viewing Spare DrivesViewing Spare Drive Information Creating a Spare Drive Changing Spare Drive Settings Deleting a Spare Drive Viewing Background Activity Viewing RAM Events Managing the Event LogViewing Nvram Events Clearing the Event Logs Working with Time Sync Setting the Time ZoneSynchronizing Time with an Embedded Site Using the Miscellaneous Menu Making the SAS Ready LED SettingMaking the Sgpio Backplane Setting Working with the Buzzer Enabling or Disabling the Buzzer 106 Management with WebPAM PRO 108 Management with WebPAM PRO Accessing the Interface WebPAM PRO interface Using the Header Using Tree View Using Management View WebPAM PRO Tree View Choosing a Display Language Viewing the Event Frame Deleting the Event Frame Saving the Event FrameViewing the Storage Network Logging out of WebPAM PRO Storage Network appears in Tree View Managing Users Making User SettingsViewing User Information Changing a User’s Password Making Your Own User SettingsChanging Your Own Password Deleting a User Creating a UserList of User Privileges 119 Viewing Subsystem/Host Information Working with Subsystem/Host ManagementAdding a Subsystem or Host In-Band versus Out-of-Band Deleting a Subsystem or Host Setting User Privilege Viewing Service Status Managing Software ServicesChanging Web Server Settings Setting up Email Service Restarting the Tomcat ServerWindows Linux Setting Event Frame Refresh Time Setting up Extended SmtpSending a Test Email Message Changing CIM Client Settings Changing CIM Server Settings Setting User Rights Managing the HostViewing Host Information Refreshing the WebPAM PRO Screen Managing the Subsystem Viewing Subsystem Information Setting an Alias for the Subsystem Clearing Statistical DataUpdating the Firmware Click the Clear Statistics link Viewing the Runtime Event Log Checking Subsystem HealthSeverity Definitions Clearing the Runtime Event Log Saving the Runtime Event LogViewing the Nvram Event Log Saving the Nvram Event Log Clearing the Nvram Event Log Making Background Activity Settings Viewing Current Background Activities Running Background Activities Running Media Patrol Viewing Scheduled Activities Running PDMScheduling an Activity 136 Viewing System Configuration Deleting a Scheduled Activity 138 Viewing Controllers Information Managing the ControllerViewing Controller Information 140 Making Controller Settings Viewing Controller Statistics Viewing Battery Information Clearing an Orphan Watermark Testing the Buzzer Making Buzzer SettingsSilencing the Buzzer Viewing Buzzer Information Managing Enclosures Viewing Enclosure Information Locating a Physical Drive Viewing a List of Physical DrivesVirtual or Third Party Enclosures Promise Enclosures Making Global Physical Drive SettingsSata Drives SAS Drives Adjustable Items Making Physical Drive SettingsViewing Physical Drive Statistics Clearing Stale and PFA Conditions Locating a Disk Array 151 Creating a Disk Array Automatic Configuration Creating a Disk Array Express Configuration 154 Disk Array Creation Creating a Disk Array Advanced ConfigurationLogical Drive Creation Summary Disk Array Operational Status Making Disk Array Settings Physical Drive Status 159 160 Migrating a Disk Array Rebuilding Automatically Rebuilding Manually Running Media Patrol on a Disk Array Running PDM on a Disk Array Transitioning a Disk Array Preparing a Disk Array for Transport 165 Viewing Information for All Logical Drives Logical Drive Status Locating a Logical Drive Viewing Logical Drive Statistics Logical Drive Synchronization Initialization Running Redundancy Check Viewing the Logical Drive Check Table 171 Viewing a List of Spare Drives 173 Making Spare Drive Settings Deleting Spare Drive Running Spare Check Working with the Logical Drive Summary Viewing a List of All Logical Drives Viewing Individual Logical Drive Information 178 Opening the CLI on Windows Navigate to the C\Program Files\WebPAMPRO\Agent\bin folder Opening the CLI on Linux, FreeBSD, and VMware Go to the /opt/Promise/WebPAMPRO/Agent/bin directory Table of Supported Commands Command Action View redundancy check status and progress This can be used in place of the help command or List of Supported Commands AboutArray Usage Options Transport ID= Decimal places. If not specified, all available capacity is Battery Examples Bbm Bga Spare in the following condition Buzz Config Checktable 193 Ctrl Maximum amount of usable space Command from host is supported Date Enclosure Event Export Factorydefaults Init Logdrv Migrate Displayed Pdm Phydrv Option. Defaults to be all if -d is not specified Medium error threshold. If the threshold is reached, Ptiflash Port number Rc -a start -l3 -n -p rc -a start -l3 Rc -a stop -l2 Spare Spath Stats HBA Subsys Sync Topology Transit Specifies the id of disk array which contains the revertible Technology Background Introduction to RAID RAID 0 Stripe RAID 0 Striping interleaves data across multiple drives RAID 1 Mirror RAID 1 Mirrors identical data to two drives RAID 1E Enhanced Mirror Enhanced Data Mirrors Physical Drives RAID 5 Block Striping with Distributed Parity RAID 5 stripes all drives with data and parity information RAID 6 Block and Double Parity Stripe RAID 6 stripes all drives with data and dual parity RAID 10 Mirror / Stripe Data Stripe Mirror Physical Drives RAID 50 Striped Distributed Parity Component Minimum Maximum RAID 50 Axles 3,3,3 RAID 60 Striping of Double Parity RAID 60 is a combination of RAID 6 and RAID RAID 60 Axles 5,5 10,10 4,4,4 231 Choosing a RAID Level Advantages Disadvantages RAID 1E 234 High Read data transaction rate Choosing Stripe Block Size Choosing Sector Size TB Limitation Choosing Cache PolicyLogical Drive Size Sector Size Read Cache Policy Capacity CoercionWrite Cache Policy Initialization Hot Spare Drives Partition and Format the Logical Drive RAID Level Migration Target Requirements None Add physical drives maximum RAID 10 must have less than 16 physical drives Physical drives maximum Ranges of Disk Array Expansion PDM Delete and Recreate Current LD Size Maximum LD Sector Size Expansion Size Predictive Data Migration PDM Media PatrolPDM Triggers Transition Drive Failure and Automatic Rebuild 250 Automatic Transition Manual Transition 252 When a Physical Drive Fails Critical & Offline Logical Drives 254 Without a Hot Spare Drive With a Hot Spare DriveRebuild Operation 256 Buzzer Problems Reported by SuperTrakLEDs Fault Activity Firmware Status Global LED DisplayDirect LED Display Logical Drive Status Bios 260 Open WebPAM PRO Problems Reported in WebPAM PROWhat to Look For 262 Finding the Failed Drive in SuperBuild Finding the Failed Drive in WebPAM PRO Physical Drive Management screen Salvaging Physical Drives Rebuilding a Logical Drive Spare Drive AvailableNo Spare Drive Available Manual Rebuild SuperBuild Utility Manual Rebuild WebPAM PRO Recovering from a Blank Screen Cache Battery Does Not Charge Frequently Asked Questions Pre-Installation Speed, Device Types, Capacity, CablingCan I use Atapi devices on the SuperTrak EX Series? Will Acpi work with HDDs on the SuperTrak EX Series? Drive Issues How can I change the resources that the SuperTrak uses? Installation Issues Capacity, Booting Why can’t I run WebPAM PRO in Konqueror? Post-InstallationAren’t the WebPAM PRO icons supposed to be animated? Technical Support Services Contacting Technical SupportUnited States Netherlands Italy GermanyTaiwan China Limited Warranty Disclaimer of other warranties Your Responsibilities Returning the Product For Repair 279 280 Appendix a Partition and Format Click the Next button to start the Wizard Appendix a Partition and Format 284 Updating SuperTrak Bios and Firmware Downloading Bios and Firmware File Downloading the WebPAM PRO Update File Installing the WebPAM PRO Update FileUpdating WebPAM PRO Logging into WebPAM PRO Appendix C Battery Backup Unit Installing the BBU BBU module connectors on EX4650. Other models are similar 290 Schematic Diagrams Appendix D LED Backplane Connections Backplane Aggregate LED Display Direct LED DisplayStorage Device Status Global LED Display Index Numerics Start 27 Jbod 14 107 Status 92, 93 Stripe size 21, 93, 156 Logical drive 94, 95, 156 Delete 99, 174 information List 97 Buzzer 104 VTrak Jbod 14, 16, 147, 151, 167 Info 166, 167