Bios | Promise Technology EX8654, EX8658, EX8650, EX4650 specs

Chapter 8: Troubleshooting

BIOS

The problem is first reported in the SuperTrak BIOS screen when you boot your PC or server, as shown below.

Figure 1. SuperTrak BIOS screen, logical drive critical

If the SuperTrak BIOS detects an Critical logical drive, the BIOS reports the condition but allows the booting process of the Host PC to continue.

Choose a Management application:

•Press Ctrl-S at the BIOS screen to open the SuperBuild utility.

•Allow your OS to boot, then open WebPAM PRO.

259

Image 273

Promise Technology EX8654, EX8658, EX8650, EX4650 manual Bios

Contents

Supertrak Trademarks CopyrightImportant data protection information Recommendations Radio Frequency Interference Statement Page Contents Installing Drivers SuperBuild Utility Installing Drivers, SuperBuild Utility, 107Management with WebPAM PRO Management with WebPAM PRO, Managing Software Services, Management with WebPAM PRO, Management with WebPAM PRO, Technology Background, Troubleshooting Support Appendix a Partition and Format Appendix B Upgrades287 Appendix D LED Backplane Connections Xiv About This Manual Introduction Product Overview XOR MicroprocessorHot-Swapping Operating System Support WebPAM PRO Management Software Features Benefits Key Features and BenefitsBrowser Support Advanced Hardware Design Compatibility Features Benefits Advanced Hardware Design Features Benefits Compatibility Specifications Unpacking the SuperTrak Card InstallationPage Installing the SuperTrak Card SuperTrak EX4650 card SAS Ports Ch1-4 SuperTrak EX8654 card SuperTrak EX16650 card + R G + + - + Connecting SuperTrak to a VTrak Jbod Enclosure Connecting SuperTrak to a SuperSwap Enclosure Scenario 1 Virtual Enclosure Sgpio SAS Connections and ID NumbersScenario 2 Virtual Enclosure Host PC SuperTrak SAS Port Enclosure ID Range Drive ID Range Scenario 3 External Enclosures Daisy Chain Scenario 4 External Enclosures ParallelScenario 5 SAS Expanders Level Number of Drives Choosing the Physical Drives Creating a Logical Drive Installation Page Installation Page Installing onto Windows Installing the CLI License Agreement dialog box Choose Destination Location dialog box Ready to Install dialog box Install Complete dialog box Installing onto Linux Introduction dialog box License Agreement dialog box Choose Install Folder dialog box Pre-Installation Summary dialog box Install Compete dialog box Register On-line dialog box Sh CLIInstaller...FreeBSD.bin -i silent Installing the CLI onto FreeBSD Sh CLIInstaller...VMware.bin -i silent Installing the CLI onto VMware Utility Server Installing WebPAM PROAgent Operating System Support Browser Support Internet Browser Installing WebPAM PRO onto Windows License Agreement dialog box Setup Type dialog box Custom Setup dialog box Choose Destination Location dialog box WebPAM PRO Server dialog box Ready to Install dialog box Install Complete dialog box WebPAMPRO...Linux.bin file, then press Enter Installing WebPAM PRO onto Linux License Agreement dialog box Choose Install Product dialog box Choose Install Folder dialog box SSL Security Options dialog box Pre-Installation Summary dialog box Install Compete dialog box Register On-line dialog box Logging in at the Host PC Logging into WebPAM PROLogging in over the Network Regular Connection Https//192.168.10.2288443/promise Login Screen Click the Add Subsystem/Host tab Setting up WebPAM PRO Add Subsystem/Host tab Installing Drivers Driver Installation Media WindowsClick the Driver for Windows button Tar zxvf RH-306010003.tar.gz Linux and FreeBSD New OS Installation Windows ServerLoad Driver Confirming Driver Installation Existing SystemChoose the Don’t search online option Windows Vista Existing System Windows Server Existing System Windows XP Existing System Red Hat Linux Enterprise 4.4 Type sh ./installType mount -r /dev/fd0 /mnt/floppy Type cd /mnt/floppy Fedora Core Fedora Core 7 SuSE Open 10.2, 10.3, 10.5 Type sh ./install Type cd umount /media/floppyType mount /dev/fd0 /media/floppy Type cd /media/floppy SuSE Sles 10, 10 SP1 Miracle Linux FreeBSD 6.1 Option 1. Device Node ExistsOption 2. Device Node Does Not Exist Existing System VMware ESX Server 3.0.2 Esxcfg-boot -rg esxcfg-boot -b Installing Drivers Page SuperBuild Utility SuperTrak Bios SuperTrak Bios screen SuperTrak Bios screen, logical drive offline SuperBuild Main Menu Accessing the Main Menu Selecting a Controller Memory Type DDR2 Sdram Viewing Controller Information Managing Physical Drives Viewing Physical DrivesViewing Physical Drive Information Managing Physical Drive Problems Managing Disk Arrays Viewing Disk ArraysViewing Disk Array Information Creating a Disk Array Changing Disk Array Settings Rebuilding a Disk ArrayDeleting a Disk Array Managing Logical Drives Viewing Logical DrivesViewing Logical Drive Information Creating a Logical Drive Write Cache Policy Choose from Write Back or Write Through Initializing a Logical Drive Deleting a Logical Drive Changing Logical Drive Settings Selected logical drive is removed from the list Viewing Spare Drives Managing Spare DrivesViewing Spare Drive Information Creating a Spare Drive Changing Spare Drive Settings Deleting a Spare Drive Viewing Background Activity Managing the Event Log Viewing RAM EventsViewing Nvram Events Clearing the Event Logs Setting the Time Zone Working with Time SyncSynchronizing Time with an Embedded Site Making the SAS Ready LED Setting Using the Miscellaneous MenuMaking the Sgpio Backplane Setting Working with the Buzzer Enabling or Disabling the Buzzer 106 Management with WebPAM PRO 108 Management with WebPAM PRO WebPAM PRO interface Accessing the Interface Using Tree View Using the Header WebPAM PRO Tree View Using Management View Viewing the Event Frame Choosing a Display Language Saving the Event Frame Deleting the Event FrameViewing the Storage Network Storage Network appears in Tree View Logging out of WebPAM PRO Making User Settings Managing UsersViewing User Information Making Your Own User Settings Changing a User’s PasswordChanging Your Own Password Creating a User Deleting a UserList of User Privileges 119 Working with Subsystem/Host Management Viewing Subsystem/Host InformationAdding a Subsystem or Host Deleting a Subsystem or Host In-Band versus Out-of-Band Setting User Privilege Managing Software Services Viewing Service StatusChanging Web Server Settings Restarting the Tomcat Server Setting up Email ServiceWindows Linux Setting up Extended Smtp Setting Event Frame Refresh TimeSending a Test Email Message Changing CIM Server Settings Changing CIM Client Settings Managing the Host Setting User RightsViewing Host Information Refreshing the WebPAM PRO Screen Viewing Subsystem Information Managing the Subsystem Clearing Statistical Data Setting an Alias for the SubsystemUpdating the Firmware Click the Clear Statistics link Checking Subsystem Health Viewing the Runtime Event LogSeverity Definitions Saving the Runtime Event Log Clearing the Runtime Event LogViewing the Nvram Event Log Clearing the Nvram Event Log Saving the Nvram Event Log Viewing Current Background Activities Making Background Activity Settings Running Media Patrol Running Background Activities Running PDM Viewing Scheduled ActivitiesScheduling an Activity 136 Deleting a Scheduled Activity Viewing System Configuration 138 Managing the Controller Viewing Controllers InformationViewing Controller Information 140 Viewing Controller Statistics Making Controller Settings Clearing an Orphan Watermark Viewing Battery Information Making Buzzer Settings Testing the BuzzerSilencing the Buzzer Viewing Buzzer Information Viewing Enclosure Information Managing Enclosures Viewing a List of Physical Drives Locating a Physical DriveVirtual or Third Party Enclosures Making Global Physical Drive Settings Promise EnclosuresSata Drives SAS Drives Making Physical Drive Settings Adjustable ItemsViewing Physical Drive Statistics Clearing Stale and PFA Conditions Locating a Disk Array 151 Creating a Disk Array Automatic Configuration Creating a Disk Array Express Configuration 154 Creating a Disk Array Advanced Configuration Disk Array CreationLogical Drive Creation Summary Disk Array Operational Status Physical Drive Status Making Disk Array Settings 159 160 Migrating a Disk Array Rebuilding Manually Rebuilding Automatically Running PDM on a Disk Array Running Media Patrol on a Disk Array Preparing a Disk Array for Transport Transitioning a Disk Array 165 Logical Drive Status Viewing Information for All Logical Drives Locating a Logical Drive Logical Drive Synchronization Viewing Logical Drive Statistics Initialization Viewing the Logical Drive Check Table Running Redundancy Check 171 Viewing a List of Spare Drives 173 Deleting Spare Drive Making Spare Drive Settings Running Spare Check Viewing a List of All Logical Drives Working with the Logical Drive Summary Viewing Individual Logical Drive Information 178 Navigate to the C\Program Files\WebPAMPRO\Agent\bin folder Opening the CLI on Windows Go to the /opt/Promise/WebPAMPRO/Agent/bin directory Opening the CLI on Linux, FreeBSD, and VMware Command Action Table of Supported Commands View redundancy check status and progress This can be used in place of the help command or About List of Supported CommandsArray Usage Transport Options ID= Decimal places. If not specified, all available capacity is Examples Battery Bga Bbm Spare in the following condition Buzz Checktable Config 193 Ctrl Maximum amount of usable space Command from host is supported Enclosure Date Event Export Factorydefaults Init Logdrv Migrate Displayed Pdm Phydrv Option. Defaults to be all if -d is not specified Medium error threshold. If the threshold is reached, Ptiflash Port number Rc -a start -l3 -n -p rc -a start -l3 Rc -a stop -l2 Spare Spath HBA Stats Subsys Sync Transit Topology Specifies the id of disk array which contains the revertible Introduction to RAID Technology Background RAID 0 Striping interleaves data across multiple drives RAID 0 Stripe RAID 1 Mirrors identical data to two drives RAID 1 Mirror Enhanced Data Mirrors Physical Drives RAID 1E Enhanced Mirror RAID 5 stripes all drives with data and parity information RAID 5 Block Striping with Distributed Parity RAID 6 stripes all drives with data and dual parity RAID 6 Block and Double Parity Stripe Data Stripe Mirror Physical Drives RAID 10 Mirror / Stripe Component Minimum Maximum RAID 50 Striped Distributed Parity RAID 50 Axles 3,3,3 RAID 60 is a combination of RAID 6 and RAID RAID 60 Striping of Double Parity RAID 60 Axles 5,5 10,10 4,4,4 231 Advantages Disadvantages Choosing a RAID Level RAID 1E 234 High Read data transaction rate Choosing Sector Size Choosing Stripe Block Size Choosing Cache Policy TB LimitationLogical Drive Size Sector Size Capacity Coercion Read Cache PolicyWrite Cache Policy Hot Spare Drives Initialization RAID Level Migration Partition and Format the Logical Drive Target Requirements None Add physical drives maximum RAID 10 must have less than 16 physical drives Physical drives maximum PDM Ranges of Disk Array Expansion Current LD Size Maximum LD Sector Size Expansion Size Delete and Recreate Media Patrol Predictive Data Migration PDMPDM Triggers Drive Failure and Automatic Rebuild Transition 250 Manual Transition Automatic Transition 252 Critical & Offline Logical Drives When a Physical Drive Fails 254 With a Hot Spare Drive Without a Hot Spare DriveRebuild Operation 256 Problems Reported by SuperTrak BuzzerLEDs Global LED Display Fault Activity Firmware StatusDirect LED Display Logical Drive Status Bios 260 Problems Reported in WebPAM PRO Open WebPAM PROWhat to Look For 262 Finding the Failed Drive in SuperBuild Physical Drive Management screen Finding the Failed Drive in WebPAM PRO Salvaging Physical Drives Spare Drive Available Rebuilding a Logical DriveNo Spare Drive Available Manual Rebuild SuperBuild Utility Manual Rebuild WebPAM PRO Cache Battery Does Not Charge Recovering from a Blank Screen Pre-Installation Speed, Device Types, Capacity, Cabling Frequently Asked QuestionsCan I use Atapi devices on the SuperTrak EX Series? Will Acpi work with HDDs on the SuperTrak EX Series? How can I change the resources that the SuperTrak uses? Drive Issues Installation Issues Capacity, Booting Post-Installation Why can’t I run WebPAM PRO in Konqueror?Aren’t the WebPAM PRO icons supposed to be animated? Contacting Technical Support Technical Support ServicesUnited States Netherlands Germany ItalyTaiwan China Disclaimer of other warranties Limited Warranty Your Responsibilities Returning the Product For Repair 279 280 Appendix a Partition and Format Click the Next button to start the Wizard Appendix a Partition and Format 284 Downloading Bios and Firmware File Updating SuperTrak Bios and Firmware Installing the WebPAM PRO Update File Downloading the WebPAM PRO Update FileUpdating WebPAM PRO Logging into WebPAM PRO Appendix C Battery Backup Unit Installing the BBU BBU module connectors on EX4650. Other models are similar 290 Appendix D LED Backplane Connections Schematic Diagrams Backplane Direct LED Display Aggregate LED DisplayStorage Device Status Global LED Display Numerics Index Start 27 Jbod 14 107 Status 92, 93 Stripe size 21, 93, 156 Logical drive 94, 95, 156 Delete 99, 174 information List 97 Buzzer 104 VTrak Jbod 14, 16, 147, 151, 167 Info 166, 167