Promise Technology EX8658, EX8654, EX8650 Checking Subsystem Health, Viewing the Runtime Event Log

SuperTrak EX Series User Manual

4.Navigate to the directory where you saved the upgrade file, then click the upgrade file, and click the Open button.

5.Click the Submit button.

When the Flash Image Status shows Flash image completed, the firmware and BIOS have been updated.

6.Restart the Host PC.

Checking Subsystem Health

1.In Tree View, click the Subsystem icon.

2.In Management View, click the Health tab.

The health or status of following items is displayed:

•Controller

•Disk Array

•Logical Drive

•Spare Drive

•Physical Drive

If any item reports other than “OK” click that item in the Tree to investigate the cause of the problem.

Viewing the Runtime Event Log

Runtime Events lists information about all events recorded since the system was started. Runtime events are stored in RAM on the RAID controller. These events are cleared when you reboot your system.

To view runtime events:

1.In Tree View, click the Subsystem icon.

2.From the dropdown menu on the Event tab, choose Runtime Events.

The events are listed from newest at the top of the list to oldest at the bottom.

Severity Definitions

Each event is marked with a level of severity.

•Information – Information only, no action is required

•Warning – User can decide whether or not action is required

•Minor – Action is needed but the condition is not serious at this time

•Major – Action is needed now

•Critical – Action is needed now and the implications of the condition are serious

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