Promise Technology EX4650, EX8658 Salvaging Physical Drives, Clearing Stale and PFA Conditions

Chapter 8: Troubleshooting

Salvaging Physical Drives

Physical drives can develop problems that make them unsuitable for service in a logical drive. These problems are reflected in the physical drive status:

•PFA – The physical drive has errors resulting in a prediction of failure

•Stale – Caused by obsolete array information on the physical drive

•Offline – The physical drive is present but set to Offline status

•Dead – Physical drive set down by the SuperTrak controller

WebPAM PRO has features to deal with PFA or Stale physical drives. An Offline or Dead physical drive cannot be salvaged and must be replaced.

Clearing Stale and PFA Conditions

To clear a Stale or PFA status from a physical drive:

1.Open WebPAM PRO.

See “Logging into WebPAM PRO” on page 107 for more information.

2.Click the Subsystem icon in Tree View.

3.Click the Enclosures icon.

4.Click the Enclosure icon.

5.Click the Physical Drives icon.

6.Click a Physical Drive icon.

7.In Management View, click the Clear tab.

8.Click the Submit button.

Note

If a physical drive has both a Stale and a PFA condition, click the Submit button once to clear the Stale condition, then click again to clear the PFA condition.

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