Chapter 8: Troubleshooting

Problem Reports from SuperTrak

Buzzer (page 257)

LEDs (page 257)

BIOS (page 259)

Problems Reported in WebPAM PRO (page 261)

Critical & Offline Logical Drives (page 263)

Salvaging Physical Drives (page 265)

Rebuilding a Logical Drive (page 266)

Recovering from a Blank Screen (page 268)

Problems Reported by SuperTrak

The SuperTrak EX Controller provides both audible and visual indicators to alert you to a problem.

Buzzer

The buzzer sounds to inform you that your RAID system needs attention. But the buzzer does not specify the condition. When a continuous tone sounds, there are multiple alarm patterns sounding at the same time.

When the buzzer sounds, take the following actions:

Check your disk arrays and logical drives.

Check the Event Log. See page 101 or page 113.

LEDs

If your system is configured with Global LEDs or Direct LEDs, they will indicate when a problem is present. Use the SuperBuild utility or WebPAM PRO to further diagnose and correct the problem.

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Promise Technology EX4650, EX8658, EX8654, EX8650 manual Problems Reported by SuperTrak, Buzzer, LEDs