Promise Technology EX8650, EX8658, EX8654, EX4650 manual Finding the Failed Drive in WebPAM PRO

SuperTrak EX Series User Manual

Figure 3. Physical Drive Management screen

ID 3 is missing

In the example above, there is no physical drive for ID 3. Assuming you installed a physical drive onto Channel 3 of the SuperTrak controller, this is the failed physical drive.

3.Shut down the Host PC, open the case, check the power and data connections to each physical drive, correct any shortcomings, restart the Host PC and check in SuperBuild again.

Finding the Failed Drive in WebPAM PRO

To locate a failed or missing physical drive:

1.Open WebPAM PRO.

See “Logging into WebPAM PRO” on page 107 for more information.

2.Click the Subsystem icon in Tree View.

3.Click the Enclosures icon.

4.Click the Enclosure icon.

5.Click the Physical Drives icon.

6.Examine the list of physical drives.

•If a drive was present but is now missing, that is the failed drive. Check the power and data connections. If those are OK, you must replace the drive.

•If a drive is marked as PFA or Stale, that is the problem drive and you might be able to salvage the drive.

•If a drive is marked as Offline or Dead,

that is the problem drive and you must replace it.

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