Troubleshooting When Using the Copy Function
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| Problem | Cause | Solution | |
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| You cannot combine sev- | Selected functions cannot | Check the combination of functions | |
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| eral functions. | be used together. | and make the settings again. See “Func- | |
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| tion Compatibility”, Copy/Document | |
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| Server Reference. | |
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| When sorting, the pages | The memory became full | You can interrupt copying when the | |
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| are divided into two | in the middle of sorting | memory becomes full. See “Memory | |
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| blocks. | and the pages were deliv- | Full Auto Scan Restart”, General Set- | |
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| ered in two blocks. | tings Guide. | ||
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| Paper does not output | When you stop printing | Press the {Clear Modes} key and cancel | |
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| during printing with sta- | while using the staple | copy settings, including stapling. | |
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| pling. | function, paper not sta- |
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| pled during printing may |
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| be left in the staple unit. |
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| The copy is grayed out or | You have copied a copy- | Check the document. See “Using [Data | |
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| a text pattern appears in | guarded document pro- | Security for Copying]”, Printer Reference. | |
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| the background of the | tected from unauthorized |
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| copy. | copying. |
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| Images are skewed. | The side fences in the pa- | Make sure the paper guide is locked. | |
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| per feed tray is not | ||
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| locked. |
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| Images are skewed. | The paper is feeding in at | Load the paper correctly. See p.65 | |
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| a slant. | ||
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| ❖ Edit |
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| Problem | Cause | Solution | |
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| In Double Copies mode, | Combination of original | Select A3L for A4K originals and A4 | |
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| parts of the original im- | and copy paper is not cor- | for A5 originals. | |
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| age are not copied. | rect. |
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| In Border, Centre, or Cen- | You set a wide erased | Make the margin width narrower. You | |
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| tre/ Border mode, parts | margin. | can adjust it between 2 - 99 mm (0.1” - | |
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| of the original image are |
| 3.9”). See “Erase Border Width” and | |
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| not copied. |
| “Erase Centre Width”, General Settings | |
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| Guide. | |
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| In Border, Centre, or Cen- | Originals are not scanned | Place the originals correctly. | |
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| tre/ Border mode, parts | correctly. |
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| of the original image are |
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| not copied. |
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| In Margin Adjustment | You set a wide erased | Set a narrower margin with User Tools. | |
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| mode, parts of the origi- | margin. | You can set the width between 0 - 30 | |
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| nal image are not copied. |
| mm (0” - 1.2”). | |
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| See “Front Margin: Left/Right”, “Back | |
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| Margin: Left/Right”, “Front Margin: | |
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| Top/Bottom” and “Back Margin: | |
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| Top/Bottom”, General Settings Guide. | |
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