Troubleshooting When Using the Copy Function
❖Duplex
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| Cannot print in duplex | You have selected a tray | Set the tray to [2 Sided Copy] in [Tray Pa- | |
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| mode. | which is set to [1 Sided | per Settings] in [System Settings]. See | |
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| Copy] in [Tray Paper Set- | “System Settings”, General Settings | |
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| tings] in [System Settings]. | Guide. | |
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| Copies are not in correct | You placed the originals | When placing a stack of originals in the | |
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| order. | in the incorrect order. | ADF, the last page should be on the bot- | ||
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| tom. | |
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| If you place an original on the exposure | |
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| glass, start with the first page to be cop- | |
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| ied. | |
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| When using Duplex, | You placed the originals | Place the original in the correct orienta- | |
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| copy is made Top to Bot- | in the wrong orientation. | tion. See “Original Orientation”, | |
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| tom even though [Top to |
| Copy/Document Server Reference. | |
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| Top] is selected. |
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| ❖ Connect Copy |
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| Problem | Cause | Solution | |
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| You cannot staple, | The main and | Press [Connect Copy] to cancel Connect | |
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| punch, or | chines do not have the | Copy. | |
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| same option installed. |
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| You get different copy re- | The Copy Quality setting | Make the same Copy Quality setting | |
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| sults from the main and | differs on the two ma- | one the two machines. | |
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| chines. |
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