Troubleshooting When Using the Scanner Function
When a Message is Displayed
This section explains likely causes of and possible solutions for error messages that may appear on the machine's control panel.
When a Message is Displayed on the Control Panel
This section explains causes and remedies if an error message appears on the display of the control panel.
Important
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| ❒ If a message not described here appears, act according to the message. For in- | |||
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| formation about how to turn off the main power switch, see About This Ma- | |||
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| Message | Cause | Solution | |
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| Connection with | A network error has oc- | Try the operation once more. If the mes- | |
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| LDAP server has | curred and connection | sage is still shown, the network may be | |
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| failed. Check the | has failed. Try the opera- | crowded. Check the information of Sys- | |
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| server status. | tion once more. | tem Settings. See “System Settings”, | |
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| LDAP server au- | The user name and pass- | Make settings correctly for the user | |
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| thentication has | word differ from those | name and the password for LDAP serv- | |
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| failed. Check the | set for LDAP Authentica- | er authentication. | |
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| settings. | tion. |
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| The destination | A specified destination or | Specify the destination or sender's | |
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| list has been up- | sender's name was | name again. | |
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| dated. Specified | cleared when the destina- |
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| destination(s) or | tion list in the delivery |
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| sender's name has | server was updated. |
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| been cleared. |
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| Updating the des- | A network error has oc- | Check whether the server is connected. | |
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| tination list has | curred. |
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| failed. Try again? |
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| The destination | A network error has oc- | If a destination or sender's name was al- | |
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| list has been up- | curred. | ready selected, | |
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| dated. Specified |
| message disappears. | |
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| destination(s) or |
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| sender's name has |
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| been cleared. |
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