When a Message is Displayed

 

 

 

 

 

 

Message

Cause

Solution

 

 

 

 

 

 

 

Connection with

The correct Network set-

• Check the network settings of the

 

 

the destination

tings are not made.

client computer.

 

 

has failed. Check

 

• Check that components such as the

 

 

the status and

 

LAN cable are connected properly.

 

 

connection. To

 

• Check that the server settings are

 

 

check the current

 

correct and the server is working

 

 

status, press

 

properly.

 

 

[Scanned Files

 

 

 

 

Status].

 

 

 

 

 

 

 

 

 

Authentication

The entered user name or

• Check that the user name and pass-

 

 

with the destina-

password was invalid.

word are correct.

 

 

tion has failed.

 

• Check that the ID and password for

 

 

Check settings.

 

the destination folder are correct.

 

 

 

4

To check the cur-

 

• A password of 128 or more charac-

 

rent status,

 

ters may not be recognized.

 

 

press [Scanned

 

 

 

 

Files Status].

 

 

 

 

 

 

 

 

 

Sender has not

The sender's name was

A sender's name should be specified

 

 

been specified.

not specified.

before sending e-mail. Send e-mail after

 

 

 

 

specifying the sender's name.

 

 

 

 

 

 

 

Exceeded max. E-

The maximum e-mail size

• Increase the size of [Max. E-mail Size].

 

 

mail size. Sending

has been exceeded.

• Set [Divide & Send E-mail] to [Yes (per

 

 

E-mail has been

 

Page)] or [Yes (per Max. Size)].

 

 

cancelled. Check

 

See “Send Settings”, General Settings

 

 

[Max. E-mail Size]

 

Guide.

 

 

in Scanner Fea-

 

 

 

 

tures.

 

 

 

 

 

 

 

 

 

Sending the data

A network error has oc-

Wait until sending is retried automati-

 

 

has failed. The

curred and a file was not

cally after the preset interval. If sending

 

 

data will be re-

sent correctly.

fails again, contact the administrator.

 

 

sent later.

 

 

 

 

 

 

 

 

 

Transmission has

While a file was being

Try the operation once more. If the mes-

 

 

failed. To check

sent, a network error oc-

sage is still shown, the network may be

 

 

the current sta-

curred and the file could

crowded. Contact the administrator. If

 

 

tus, press

not be sent correctly.

multiple files were sent, use the

 

 

 

Scanned Files Status screen to check for

 

 

[Scanned Files

 

 

 

 

which file the problem occurred.

 

 

Status].

 

 

 

 

 

 

 

 

 

 

 

 

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