4.Troubleshooting When Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function problems.
When Scanning is Not Done as Expected
This section explains causes and remedies when scan results are not as expected.
Problem | Cause | Solution |
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The scanned image is | The exposure glass or auto docu- | Clean these parts. See p.114 |
dirty. | ment feeder (ADF) is dirty. | |
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The image is distorted | The original was moved during | Do not move the original during |
or out of position. | scanning. | scanning. |
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The image is distorted | The original was not pressed flat | Make sure that the original is |
or out of position. | against the exposure glass. | pressed flat against the exposure |
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| glass. |
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The scanned image is | The original was placed upside | Place the original in the correct |
upside down. | down. | orientation. See “Placing Origi- |
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| nals”, Copy/Document Server |
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| Reference. |
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No image results from | The original was placed with the | When the original is placed direct- |
scanning. | front and back reversed. | ly on the exposure glass, the side |
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| to be scanned must face down. |
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| When the original is fed via the |
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| ADF, the side to be scanned must |
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| face up. See “Placing Originals”, |
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| Copy/Document Server Refer- |
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| ence. |
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Images are scanned in | If you set the original with its up- | When placing a stack of originals |
rotated. | per edge backward and save full | in the ADF, place their lower edg- |
| color/grey scale images as a TIFF | es first. |
| or JPEG file, they are scanned in | See “Various Scan Settings”, |
| rotated. | |
| Scanner Reference. | |
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The scanned image | • If you scan originals using | Scanning at a higher resolution |
contains white spaces. | functions other than the net- | may reduce the margins. |
| work TWAIN scanner func- |
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| tion, certain paper size and |
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| resolution settings may pro- |
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| duce scanned images that are |
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| larger than the specified size |
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| because of margins being |
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| added to the sides. |
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| • If the File Format Converter |
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| (optional ) is installed, the |
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| margins may become wider. |
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