Troubleshooting When Using the Scanner Function
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| Message | Cause | Solution |
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| Scanner is not | • The machine's main | • Set the main power switch to “On”. |
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| available. Check | power switch is off. | • Check whether the machine is con- |
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| the scanner con- | • The machine is not | nected to the network correctly. |
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| nection status. | connected to the net- | • Deselect the personal firewall func- |
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| work correctly. | tion of the client computer. |
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| • Use an application such as telnet to |
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| make sure SNMPv1 or SNMPv2 is |
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| set as the machine’s protocol. See |
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| “Network Settings”, General Set- |
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| tings Guide and “Using telnet”, |
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| Network Guide. |
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| No response from | The machine or client | Check whether the machine or client |
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| the scanner. | computer is not connect- | computer is connected to the network |
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| ed to the network correct- | correctly. |
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| ly. |
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| No response from | The network is crowded. | Wait for a while, and then try to recon- |
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| the scanner. |
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| Error has occurred | The | Check whether the scanning settings |
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| in the scanner. | fied scan conditions have | made with the application exceed the |
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| exceeded the setting | setting range of the machine. |
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| range of the machine. |
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| Fatal error has | An unrecoverable error | An unrecoverable error has occurred in |
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| occurred in the | has occurred on the ma- | the machine. Call your service repre- |
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| scanner. | chine. | sentative. |
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| Cannot connect to | An access mask is set. | Contact the network or scanner admin- |
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| the scanner. Check |
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| the network Access |
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| Mask settings in |
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| User Tools. |
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| Scanner is not | The ADF cover is open. | Check whether the ADF cover is closed. |
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| ready. Check the |
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| scanner and the |
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| options. |
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| Insufficient mem- | Scanner memory is insuf- | • Reset the scan size. |
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| ory. Reduce the | ficient. | • Lower the resolution. |
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| scanning area. |
| • Set with no compression. See |
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| TWAIN Driver help. |
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| The problem may be due to the follow- |
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| ing cause: |
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| • “The Relationship between the Res- |
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| olution and the Scanning Area” |
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| chart in Help for halftone scanning |
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| might not always apply. Scanning |
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| cannot be performed if large values |
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| are set for brightness when using |
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| halftone or high resolution. |
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