Troubleshooting When Using the Copy Function

 

 

Message

Cause

Solution

 

 

 

 

 

 

 

Cannot dup. copy

Duplex mode does not support

Duplex mode supports the fol-

 

 

this size.

the selected paper size.

lowing paper sizes: A3L,

 

 

 

 

B4 JISL, A4KL, B5 JISKL,

 

 

 

 

A5KL, 11"⋅17"L, 81/2"⋅14"L,

 

 

 

 

81/4"⋅14"L, 81/2"⋅11"KL,

 

 

 

 

71/4"⋅101/2"KL, 8"⋅13"L,

 

 

 

 

81/2"⋅13"L, 81/4"⋅13"L, 8KL,

2

 

 

 

 

 

 

16KKL. Select one of these sizes.

 

 

 

 

 

 

 

 

 

 

 

Max. number of

The number of copies exceeds the

You can change the maximum

 

 

sets is nn.

maximum copy quantity.

copy quantity. See “Copier Fea-

 

 

 

 

tures”, General Settings Guide.

 

 

 

 

 

 

 

Cannot copy.

The scanner function is in use.

Cancel the current scan job. To do

 

 

Original is be-

 

this, press the {Clear/ Stop}key on

 

 

ing scanned by

 

the scanner screen to display the

 

 

another func-

 

message “Clear/Stop key

 

 

 

was pressed. Stop scan-

 

 

tion.

 

 

 

 

ning?”, and then press [Stop].

 

 

 

 

 

 

 

 

 

 

 

You do not have

The use of this function is restrict-

Contact the administrator.

 

 

privileges to

ed to authentified users only.

 

 

 

use this func-

 

 

 

 

tion.

 

 

 

 

 

 

 

 

 

Authentication

The entered login user name or

Ask the administrator for the correct

 

 

failed.

password is not correct.

login user n.ame and password.

 

 

 

 

 

 

 

Authentication

Cannot access the authentication

Contact the administrator.

 

 

failed.

server when using Basic Authenti-

 

 

 

 

cation, Windows Authentication ,

 

 

 

 

LDAP Authentication, or Integra-

 

 

 

 

tion Server Authentication.

 

 

 

 

 

 

Reference

p.6 “When You Have Problems Operating the Machine”

12