Troubleshooting When Using the Copy Function
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| Message | Cause | Solution |
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| Cannot dup. copy | Duplex mode does not support | Duplex mode supports the fol- |
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| this size. | the selected paper size. | lowing paper sizes: A3L, |
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| B4 JISL, A4KL, B5 JISKL, |
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| A5KL, 11"⋅17"L, 81/2"⋅14"L, |
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| 81/4"⋅14"L, 81/2"⋅11"KL, |
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| 71/4"⋅101/2"KL, 8"⋅13"L, |
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| 81/2"⋅13"L, 81/4"⋅13"L, 8KL, |
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| 16KKL. Select one of these sizes. | |
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| Max. number of | The number of copies exceeds the | You can change the maximum |
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| sets is nn. | maximum copy quantity. | copy quantity. See “Copier Fea- |
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| tures”, General Settings Guide. |
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| Cannot copy. | The scanner function is in use. | Cancel the current scan job. To do |
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| Original is be- |
| this, press the {Clear/ Stop}key on |
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| ing scanned by |
| the scanner screen to display the |
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| another func- |
| message “Clear/Stop key |
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| was pressed. Stop scan- | |
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| tion. |
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| ning?”, and then press [Stop]. | |
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| You do not have | The use of this function is restrict- | Contact the administrator. |
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| privileges to | ed to authentified users only. |
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| use this func- |
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| tion. |
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| Authentication | The entered login user name or | Ask the administrator for the correct |
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| failed. | password is not correct. | login user n.ame and password. |
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| Authentication | Cannot access the authentication | Contact the administrator. |
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| failed. | server when using Basic Authenti- |
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| cation, Windows Authentication , |
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| LDAP Authentication, or Integra- |
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| tion Server Authentication. |
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Reference
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