5.Troubleshooting When Using the Scanner Function
This chapter describes likely causes of and possible solutions for scanner function problems.
When Scanning Is Not Done As Expected
This section describes causes and remedies when scan results are not as expected.
Problem | Cause | Solution |
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The scanned image is | The exposure glass, scanning | Clean these parts. See p.97 “Main- |
dirty. | glass, exposure glass cover, ADF | |
| or ARDF is dirty. |
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The image is distorted | The original was moved during | Do not move the original during |
or out of position. | scanning. | scanning. |
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The image is distorted | The original was not pressed flat | Make sure that the original is |
or out of position. | against the exposure glass. | pressed flat against the exposure |
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| glass. |
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The scanned image is | The original was placed upside | Place the original in the correct |
upside down. | down. | orientation. See “Placing Origi- |
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| nals”, Copy Reference. |
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No image results from | The original was placed with the | When the original is placed direct- |
scanning. | front and back reversed. | ly on the exposure glass, the side |
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| to be scanned must face down. |
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| When the original is fed via the |
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| ADF or ARDF, the side to be |
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| scanned must face up. See “Plac- |
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| ing Originals”, Copy Reference. |
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The scanned image | If you scan originals using func- | Scanning at a higher resolution |
contains white spaces. | tions other than the network | may reduce the margins. |
| TWAIN scanner function, certain |
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| paper size and resolution settings |
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| may produce scanned images |
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| that are larger than the specified |
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| size because of margins being |
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| added to the sides. |
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