Troubleshooting When Using the Facsimile Function
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| Message | Cause | Solution |
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| Check whether | Cannot log on to the | • Check that the user name and |
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| there are any | POP3/IMAP4 server. | password of the |
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| network prob- |
| count are correctly pro- |
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| lems. |
| grammed from [File Transfer] |
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| under [System Settings]. See | |
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| “File Transfer”, General Set- | ||
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| tings Guide. You can also use |
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| the Web Image Monitor for |
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| confirmation. See the Web Im- |
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| age Monitor's Help. |
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| • Check that the user name and |
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| password for POP before | |
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| SMTP authentication are cor- |
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| rectly programmed from [File |
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| Transfer] under [System Set- |
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| tings]. See “File Transfer”, |
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| General Settings Guide. You |
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| can also use the Web Image |
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| Monitor for confirmation. See |
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| the Web Image Monitor's |
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| Help. |
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| • Contact your network admin- |
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| istrator. |
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Note
❒If “Check whether there are any network problems.” appears, the ma- chine is not correctly connected to the network or the settings of the machine
are not correct. If you do not need to connect the machine to the network, you can specify the setting so this message is not displayed, and then the {Facsim- ile} key no longer lights. See “Parameter Setting”, General Settings Guide. If you reconnect the machine to the network, be sure to set “Display” with User Parameters. Otherwise, you cannot check the status of the network connection.
❒If the paper tray runs out of paper, “Out of paper. Load it, then press [Exit].” appears on the display, add more paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the display. You can turn this function on or off with “Parameter Setting”. See “Parameter Setting”, General Settings Guide.
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