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58

Troubleshooting When Using the Scanner Function

Message

Cause

Solution

 

 

 

Dest. authenti-

The entered user name or pass-

• Check that the user name and

cation failed.

word was invalid.

password are correct.

Check settings

 

• Check that the ID and pass-

and check

 

word for the destination fold-

Scanned File

 

er are correct.

Status.

 

• A password of 128 or more char-

 

 

acters may not be recognized.

 

 

 

Sender's name is

The sender's name was not specified.

A sender's name should be speci-

not selected.

 

fied before sending e-mail. Send

Specify send-

 

e-mail after specifying the send-

er's name.

 

er's name.

 

 

 

 

 

Cannot enter

The e-mail has too many (nnn or

Split the destinations into two or

manually more

more) destinations.

more groups.

than nnn desti-

 

 

nations.

 

 

(A figure is placed at

 

 

n.)

 

 

 

 

 

Cannot specify

The e-mail has too many (100 or

Split the destinations into two or

more than 100

more) destinations.

more groups.

destinations.

 

 

 

 

 

The number of

The maximum number of desti-

Select 32 or fewer destination

destination

nation folders that can be selected

folders.

folders select-

at one time has been exceeded.

 

able in one time

 

 

is limited to

 

 

32.

 

 

 

 

 

Exceeded max. E-

The maximum e-mail size has

• Increase the size of [Max. E-mail

mail size. Send-

been exceeded.

Size].

ing E-mail has

 

• Set [Divide & Send E-mail] to [On

been cancelled.

 

(per page)] or [On (per max.

 

 

size)].

 

 

See “Send Settings”, General Set-

 

 

tings Guide.

 

 

 

Sending failed.

While a file was being sent, a net-

Try the operation once more. If

Check settings

work error occurred and the file

the message is still shown, the

and check

could not be sent correctly.

network may be crowded. Con-

Scanned File

 

tact the administrator.

 

Press the {Job Information} key to

Status.

 

 

 

display the transmission results,

 

 

and then check which job has not

 

 

been sent. See “Confirmation Dis-

 

 

plays”, Scanner Reference.

 

 

 

Entered protec-

The correct protection code was

Make sure the protection code is

tion code for

not entered.

correct, and then enter it again.

dest. is incor-

 

See “Registering a Protection

rect. Please re-

 

Code”, General Settings Guide.

 

 

enter.