Troubleshooting When Using the Facsimile Function
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| Message | Cause |
| Solution |
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| Check whether | • | Check that the user name and | |
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| there are any | by SMTP authentication, POP be- |
| password for SMTP authenti- |
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| network prob- | fore SMTP authentication or login |
| cation or POP before SMTP |
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| lems. | authentication of the computer in |
| authentication are correctly |
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| which the folder for forwarding is |
| programmed from [File Trans- | |
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| specified. |
| fer] under [System Settings]. | ||
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| See “File Transfer”, General |
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| Settings Guide. You can also |
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| use the Web Image Monitor |
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| for confirmation. See the Web |
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| Image Monitor's Help. |
3 |
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| • | Check that the user name and | |
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| password of the |
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| count are correctly pro- |
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| grammed from [File Transfer] |
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| under [System Settings]. See |
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| “File Transfer”, General Set- |
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| tings Guide. You can also use |
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| the Web Image Monitor for |
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| confirmation. See the Web Im- |
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| age Monitor's Help. |
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| • Check that the user ID and | |
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| password for the computer in |
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| which the folder for forward- |
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| ing is specified are correctly |
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| programmed. |
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| • Check that the folder for for- | |
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| warding is correctly specified. |
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| • Check that the computer in | |
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| which the folder for forwarding |
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| is specified is correctly operated. |
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| • | Contact the administrator. |
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| Check whether | No machine | • | Check that the machine's e- |
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| there are any | programmed. |
| mail address is correctly pro- |
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| network prob- |
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| grammed from [File Transfer] |
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| lems. |
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| under [System Settings]. See |
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| “File Transfer”, General Set- | |
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| ||
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| tings Guide. You can also use | ||
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| |
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| the Web Image Monitor for |
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| confirmation. See the Web Im- |
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| age Monitor's Help. |
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| • | Contact the administrator. |
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| Check whether | No POP3/IMAP4 server address | • | Check that the host name or |
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| there are any | is programmed. |
| IPv4 address of the |
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| network prob- |
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| POP3/IMAP4 server is cor- |
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| lems. |
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| rectly programmed using the |
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| Web Image Monitor. See the | |
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| Web Image Monitor's Help. | ||
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| • | Contact the administrator. |
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