Troubleshooting When Using the Scanner Function

When a Message Is Displayed

This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel.

When a Message Is Displayed on the Display Panel

This section describes causes and remedies if an error message appears on the display of the control panel.

Important

For messages that are not listed here, see “When You Have Problems Operat- ing the Machine”.

 

 

Message

Cause

Solution

 

 

 

 

 

 

 

Connection with

A network error has occurred and

Try the operation once more. If

5

 

LDAP server has

connection has failed.

the message is still shown, the

 

 

failed. Check

 

network may be crowded. Check

 

 

 

 

the server sta-

 

the information of System Set-

 

 

 

tings. See “Administrator Tools”,

 

 

tus.

 

 

 

 

General Settings Guide.

 

 

 

 

 

 

 

 

 

 

 

LDAP server au-

The user name and password dif-

Make settings correctly for the

 

 

th. has failed.

fer from those set for LDAP serv-

user name and the password for

 

 

Check the set-

er authentication.

LDAP server authentication.

 

 

tings.

 

 

 

 

 

 

 

 

 

Destination

A specified destination or send-

Specify the destination or send-

 

 

list has been

er's name was cleared when the

er's name again.

 

 

updated. Se-

destination list in the delivery

 

 

 

lected destina-

server was updated.

 

 

 

tions/sender

 

 

 

 

will be cleared.

 

 

 

 

 

 

 

 

 

Updating desti-

A network error has occurred.

Check whether the server is connected.

 

 

nation list has

 

 

 

 

failed. Try

 

 

 

 

again?

 

 

 

 

 

 

 

 

 

Updating desti-

The destination list is being updated.

If a destination or sender's name

 

 

nation list. Re-

 

was already selected, re-select it

 

 

select

 

after this message disappears.

 

 

destination(s)

 

 

 

 

or sender's name

 

 

 

 

later.

 

 

 

 

 

 

 

56