Troubleshooting When Using the Facsimile Function

When an Error Occurs Using Internet Fax

This section describes reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified.

3 Note

❒You can select to send Error Mail Notification with User Parameters. See “Pa- rameter Setting”, General Settings Guide.

❒If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed by the machine.

❒If an error occurs when e-mail is received via SMTP, the SMTP server sends error e-mail to the originator of the document.

Error Report (E-Mail)

The Error Report (E-Mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).

Note

❒After server-generated error e-mail is printed, the first page of the sent docu- ment is printed.

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