Troubleshooting When Using the Printer Function

When You Cannot Print

Use the following procedures if printing does not start even after performing [Print].

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Printing does not start.

The power is off.

Check the cable is securely

 

 

 

 

plugged into the power outlet

 

 

 

 

and the machine. Turn on the

 

 

 

 

main power switch.

 

 

 

 

 

 

 

Printing does not start.

The machine is set to “Offline”.

Press the {Online} key.

 

 

 

 

 

 

 

Printing does not start.

The cause is displayed on the dis-

Check the error message or warn-

 

 

 

play panel.

ing status on the display panel

 

 

 

 

 

4

 

 

 

and take the required action. See

 

 

 

 

 

 

 

 

p.39 “When a Message Is Dis-

 

 

 

 

 

 

 

 

played”.

 

 

 

 

 

 

 

Printing does not start.

The interface cable was connected

Connect the interface cable before

 

 

 

after the machine was turned on.

turning on the machine.

 

 

 

 

 

 

 

Printing does not start.

The interface cable is not connect-

Connect the interface cable se-

 

 

 

ed correctly.

curely. If it has a fastener, fasten

 

 

 

 

that securely as well. See “Con-

 

 

 

 

necting to the Interfaces”, Gener-

 

 

 

 

al Settings Guide.

 

 

 

 

 

 

 

Printing does not start.

The appropriate interface cable is

The type of interface cable you

 

 

 

not used.

should use depends on the com-

 

 

 

 

puter. Be sure to use the correct

 

 

 

 

one. If the cable is damaged or

 

 

 

 

worn, replace it. See “Connecting

 

 

 

 

to the Interfaces”, General Set-

 

 

 

 

tings Guide.

 

 

 

 

 

 

 

Printing does not start.

If an extended wireless LAN is

To check signal status, press the

 

 

 

used, failure to print might result

{User Tools/Counter}key, and then

 

 

 

from a weak wireless signal.

select [System Settings] using {U}

 

 

 

 

or {T}. On [Interface Settings], se-

 

 

 

 

lect [IEEE 802.11b], and then press

 

 

 

 

[Wireless LAN Signal] using {U} or

 

 

 

 

{T}. If signal quality is poor,

 

 

 

 

move the machine to a location

 

 

 

 

where radio waves can pass or re-

 

 

 

 

move objects that might cause in-

 

 

 

 

terference. (You can check signal

 

 

 

 

status only when using wireless

 

 

 

 

LAN in infrastructure mode.)

 

 

 

 

 

 

 

Printing does not start.

If the machine is operating in an

Check using the machine's dis-

 

 

 

extended wireless LAN, the SSID

play panel that the SSID is cor-

 

 

 

settings are incorrect.

rectly set. See “Network

 

 

 

 

Settings”, General Settings

 

 

 

 

Guide.

 

 

 

 

 

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