Troubleshooting When Using the Facsimile Function

 

 

Message

Cause

Solution

 

 

 

 

 

 

 

Sender's name is

The sender has not been specified.

A sender's name should be speci-

 

 

not selected.

 

fied before sending e-mail. Send

 

 

Specify send-

 

e-mail after specifying the send-

 

 

er's name.

 

er's name.

 

 

 

 

 

 

 

 

 

 

 

Check whether

The alias telephone number you

• Check the alias telephone

 

 

there are any

entered is already registered on

number is correctly pro-

 

 

network prob-

the gatekeeper by another device.

grammed using the Web Im-

 

 

lems.

 

age Monitor. See the Web

 

 

 

Image Monitor's Help.

 

 

{13-10}

 

 

 

• Contact your network admin-

3

 

 

 

 

 

 

istrator.

 

 

 

 

 

 

 

Check whether

Cannot access gatekeeper.

• Use your Web Image Monitor

 

 

there are any

 

to check the gatekeeper ad-

 

 

network prob-

 

dress is correctly pro-

 

 

lems.

 

grammed. See the Web Image

 

 

 

Monitor's Help.

 

 

{13-11}

 

 

 

• Contact your network admin-

 

 

 

 

 

 

 

 

istrator.

 

 

 

 

 

 

 

Check whether

Registering of user name is reject-

• Use your Web Image Monitor

 

 

there are any

ed by the SIP server.

to check the SIP server ad-

 

 

network prob-

 

dress and user name are cor-

 

 

lems.

 

rectly programmed. See the

 

 

 

Web Image Monitor's Help.

 

 

{13-17}

 

 

 

• Contact your network admin-

 

 

 

 

 

 

 

 

istrator.

 

 

 

 

 

 

 

Check whether

Cannot access the SIP server.

• Use your Web Image Monitor

 

 

there are any

 

to check the SIP server ad-

 

 

network prob-

 

dress is correctly pro-

 

 

lems.

 

grammed. See the Web Image

 

 

 

Monitor's Help.

 

 

{13-18}

 

 

 

• Contact your network admin-

 

 

 

 

 

 

 

 

istrator.

 

 

 

 

 

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