Troubleshooting When Using the Scanner Function
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| Message | Cause | Solution |
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| Cannot connect | An access mask is set. | Contact the administrator. |
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| to the scanner. |
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| Check the net- |
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| work Access Mask |
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| settings in User |
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| Tools. |
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| Scanner is not | The ADF or ARDF cover is open. | Check whether the ADF or ARDF |
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| ready. Check the |
| cover is closed. |
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| scanner and the |
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| options. |
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| Insufficient | Scanner memory is insufficient. | • Reset the scan size. |
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| memory. Reduce |
| • Lower the resolution. |
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| the scanning ar- |
| • Set with no compression. See |
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| ea. |
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| TWAIN Driver help. | |
5 |
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| The problem may be due to the |
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| following cause: | |
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| • “The Relationship between |
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| the Resolution and the Scan- |
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| ning Area” chart in Help for |
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| halftone scanning might not |
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| always apply. Scanning can- |
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| not be performed if large val- |
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| ues are set for brightness |
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| when using halftone or high |
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| resolution. |
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| Insufficient | When a paper misfeed occurs in | After the misfed paper has been |
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| memory. Reduce | the machine during printing, | removed, proceed with scanning. |
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| the scanning ar- | scanning cannot be performed. |
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| ea. |
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| Cannot find | • The main power switch of the | • Check whether the main pow- |
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| “XXX” scanner | previously used scanner is not | er switch of the scanner used |
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| used for the | set to “On”. | for the previous scan is turned |
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| previous scan. | • The machine is not connected | off. |
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| “YYY” will be | to the network correctly. | • Check the previously used |
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| used instead. |
| scanner is connected to the |
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| (XXX and YYY indicate |
| network correctly. |
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| • Deactivate the personal fire- | |
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| a scanner name.) |
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| wall of the client computer. | |
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| • Use an application such as tel- |
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| net to make sure SNMPv1 or |
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| SNMPv2 is set as the ma- |
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| chine's protocol. See “Net- |
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| work Settings”, General |
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| Settings Guide and “Remote |
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| Maintenance by telnet”, Net- |
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| work Guide. |
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| • Select the scanner used for the |
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| previous scan. |
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