Troubleshooting When Using the Scanner Function
When You Cannot Send Scanned Files
The following sections describe likely causes of and solutions for network delivery and
When You Cannot Browse the Network to Send a Scanned File
This section describes likely causes of and possible solutions for the browser network failing to operate when files are sent.
Problem |
| Cause | Solution |
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| |
The network cannot be | The following machine settings | Check the settings. See “Network | |
browsed when specify- | may not be correct: | Settings”, General Settings | |
ing the destination | • | IPv4 address | Guide. |
folder. |
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• | Subnet Mask |
| |
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5
When the TWAIN Driver Cannot Be Started
This section describes likely causes of and possible solutions for the TWAIN driver failing to operate.
Problem | Cause | Solution |
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|
The Scanner Properties | Advanced encryption has been | For details about the extended securi- |
dialog box cannot be | specified in the extended security | ty setting, contact the administrator. |
displayed. | setting. |
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The Network Delivery Function Cannot Be Used
This section describes likely causes of and possible solutions for the Network Delivery function failing to operate.
Problem | Cause | Solution |
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|
The network delivery | The delivery software may be an | Contact the administrator. |
function cannot be | old version or a security setting |
|
used. | may be specified. |
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|
The network delivery | The network delivery function | Specify it correctly. See “Settings |
function cannot be | setting is not correct. | Required to Use the Network De- |
used. |
| livery Scanner”, General Settings |
|
| Guide. |
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