Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

The following sections describe likely causes of and solutions for network delivery and e-mail sending-related problems.

When You Cannot Browse the Network to Send a Scanned File

This section describes likely causes of and possible solutions for the browser network failing to operate when files are sent.

Problem

 

Cause

Solution

 

 

 

The network cannot be

The following machine settings

Check the settings. See “Network

browsed when specify-

may not be correct:

Settings”, General Settings

ing the destination

IPv4 address

Guide.

folder.

 

Subnet Mask

 

 

 

 

 

 

 

5

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem

Cause

Solution

 

 

 

The Scanner Properties

Advanced encryption has been

For details about the extended securi-

dialog box cannot be

specified in the extended security

ty setting, contact the administrator.

displayed.

setting.

 

 

 

 

 

 

 

The Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the Network Delivery function failing to operate.

Problem

Cause

Solution

 

 

 

The network delivery

The delivery software may be an

Contact the administrator.

function cannot be

old version or a security setting

 

used.

may be specified.

 

 

 

 

The network delivery

The network delivery function

Specify it correctly. See “Settings

function cannot be

setting is not correct.

Required to Use the Network De-

used.

 

livery Scanner”, General Settings

 

 

Guide.

 

 

 

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