When You Cannot Send or Receive Fax Messages As Wanted

When You Cannot Send or Receive Fax Messages As Wanted

This section describes likely causes of and possible solutions for transmission and reception-related problems.

❖Transmission/Reception

Problem

Cause

Solution

 

 

 

 

 

 

 

Both transmission and

The modular cable may be dis-

Make sure that the modular cable

 

 

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reception are impossible.

connected.

is correctly connected. See “Con-

 

 

 

necting the Machine to a Tele-

 

 

 

 

phone Line and Telephone”,

 

 

 

 

General Settings Guide.

 

 

 

 

 

 

 

Both transmission and

The terminal adaptor setting is in-

Check the setting.

 

 

reception are impossible.

correct.

 

 

 

 

 

 

 

 

❖ Transmission

 

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Document appears

The original was placed upside

Place it correctly. See “Placing

 

 

blank at the other end.

down.

Originals”, Facsimile Reference.

 

 

 

 

 

 

 

Transmission failed

The size of the Internet fax docu-

Set [Maximum E-mail Size] under [E-

 

 

due to a “maximum e-

ment exceeds the maximum e-

mail Settings] to [Off], or set the

 

 

mail size” error.

mail size specified on the machine.

maximum e-mail size to a larger

 

 

 

 

value. Then, re-send the docu-

 

 

 

 

ment. See “E-mail Settings”, Gen-

 

 

 

 

eral Settings Guide.

 

 

 

 

 

 

 

When using On Hook

If the machine fails to detect the

Press [Original Size:], select the

 

 

Dial or Manual Dial,

size of the original when the

scanning area, and then resend

 

 

”Receiving...”

{Start}key is pressed, it performs

the document. If you use On

 

 

appears and transmis-

a receiving operation.

Hook Dial or Manual Dial fre-

 

 

sion is not allowed.

 

quently, it is recommended that

 

 

 

 

you set “Receive documents by

 

 

 

 

pressing the {Start} key when

 

 

 

 

originals are not set.” to “Off” in

 

 

 

 

User Parameters. If this is set to

 

 

 

 

“Off”, when using Manual Dial,

 

 

 

 

you cannot receive by pressing

 

 

 

 

the {Start} key. See “Parameter

 

 

 

 

Setting”, General Settings Guide.

 

 

 

 

 

 

 

LAN-Fax Driver does

The entered login user name,

Check your login user name,

 

 

not work.

password, or driver encryption

password, or driver encryption

 

 

 

key is incorrect.

key, and enter them correctly.

 

 

 

 

Contact the administrator.

 

 

 

 

 

 

 

LAN-Fax Driver does

A high security level is set by the

Contact the administrator.

 

 

not work.

extended security function.

 

 

 

 

 

 

 

 

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