Troubleshooting When Using the Printer Function

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Image is dirty.

Use of non-rec-

Use manufacturer-genuine toner. Contact your service

 

 

 

ommended ton-

representative.

 

 

 

er can result in

 

 

 

 

loss of print

 

 

 

 

quality and oth-

 

 

 

 

er problems.

 

 

 

 

 

 

 

 

Print result dif-

A non-Win-

Check the application supports the printer driver.

 

 

fers from the

dows OS is be-

 

 

 

display.

ing used.

 

 

 

 

 

 

 

 

Print result dif-

The machine is

Use the machine's printer driver and check the machine is

 

 

fers from the

not selected for

the designated printer. See “Setting Up the Printer Driv-

 

 

display.

printing.

er”, Printer Reference.

 

 

 

 

 

 

 

Print result dif-

Data transmis-

Check whether there is failed or cancelled data remaining.

4

 

fers from the

sion failed or

See “Checking the Error Log”, Printer Reference.

 

 

display.

was cancelled

 

 

 

 

during printing.

 

 

 

 

 

 

 

 

Characters differ

The print densi-

Adjust the image density. See the printer driver Help.

 

 

from the display.

ty is too dark.

 

 

 

 

 

 

 

 

Characters differ

The loaded pa-

Printing on recommended paper produces better resolu-

 

 

from the display.

per is unsuitable.

tion. See “Copy Paper”, About This Machine.

 

 

 

 

 

 

 

It takes too

The data is so

If the Data In indicator is blinking, data is being processed.

 

 

much time to re-

large or com-

Simply wait until printing resumes.

 

 

sume printing.

plex that it takes

 

 

 

 

time to process.

 

 

 

 

 

 

 

 

It takes too

The machine

To resume from Energy Saver mode, it has to warm up,

 

 

much time to re-

was in Energy

and this takes time. See “ENERGY STAR Program”,

 

 

sume printing.

Saver mode.

About This Machine.

 

 

 

 

 

 

 

Optional com-

The option set-

See the printer driver Help.

 

 

ponents con-

up in printer

 

 

 

nected to the

properties is not

 

 

 

machine are not

configured

 

 

 

recognized

when bidirec-

 

 

 

when using

tional transmis-

 

 

 

Windows

sion is not

 

 

 

95/98/Me, Win-

enabled.

 

 

 

dows 2000/XP,

 

 

 

 

and Windows

 

 

 

 

NT 4.0.

 

 

 

 

 

 

 

 

 

Paper is not fed

When you are

Set the desired input tray using the printer driver. See the

 

 

from the select-

using a Win-

printer driver Help.

 

 

ed tray.

dows operating

 

 

 

 

system, printer

 

 

 

 

driver settings

 

 

 

 

override those

 

 

 

 

set using the

 

 

 

 

display panel.

 

 

 

 

 

 

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