Troubleshooting When Using the Scanner Function
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| Message | Cause | Solution |
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| Out of paper. | No paper is loaded in the speci- | Load paper of a size that is listed |
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| Set paper on the | fied paper tray. | in the message. |
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| tray. |
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| Check the reso- | The scanned original exceeded | Specify the scan size and resolu- |
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| lution and reset | maximum data capacity. | tion again. Note that it may not be |
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| nnn origi- |
| possible to scan very large origi- |
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| nal(s). |
| nals at a high resolution. See “Re- |
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| lationship between Resolution | |
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| and Scan Size”, Scanner Refer- | |
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| nnn.) |
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| ence. | |
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| Exceeded max. | The scanned data exceeded maxi- | Specify the scan size and resolu- |
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| data capacity | mum data capacity. | tion again. Note that it may not be |
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| Check resolu- |
| possible to scan very large origi- |
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| tion and Start. |
| nals at a high resolution. See “Re- |
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| lationship between Resolution | |
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| and Scan Size”, Scanner Refer- |
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| Exceeded max. | The number of scanned pages ex- | Select whether to send the data so | |
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| page capacity. | ceeded maximum page capacity. | far. |
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| Do you want to |
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| send the scanned |
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| data? |
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When a Message Is Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.
Important
❒If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again. For information about how to turn off the main power switch, see “Turning Off the Main Pow- er”, About This Machine.
| Message | Cause | Solution |
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| Clear Mis- | A paper misfeed has occurred in- | Remove jammed originals, and |
| feed(s) in ADF. | side the ADF or ARDF. | place them again. |
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| Check whether the originals are suit- |
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| able to be scanned by the machine. |
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| Invalid Winsock | You are using an invalid version | Install the operating system of the |
| version. Please | of Winsock. | computer or copy Winsock from |
| use version 1.1 |
| the operating system |
| or higher. |
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| The name is al- | You tried to register a name that | Use another name. |
| ready in use. | is already in use. |
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| Check the regis- |
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60 | tered names. |
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