Troubleshooting When Using the Facsimile Function
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| Problem | Cause | Solution |
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| Cannot cancel a Memo- | The document is being scanned. | Press the {Clear/Stop} key. See |
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| ry Transmission. |
| “Canceling a Transmission”, Fac- |
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| simile Reference. |
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| Cannot cancel a Memo- | The document is being sent or it is | Press the {Clear/Stop} key. See |
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| ry Transmission. | in standby. | “Canceling a Transmission”, Fac- |
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| simile Reference. |
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| Cannot cancel an Im- | - | Press the {Clear/Stop} key. See |
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| mediate Transmission. |
| “Canceling a Transmission”, Fac- |
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| simile Reference. |
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| Cannot cancel Internet | - | Press the {Clear/Stop} key. See |
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| Fax transmission. |
| “Canceling a Transmission”, Fac- |
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| simile Reference. |
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| Canceling Internet Fax transmis- |
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| sion is possible only during scan- |
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| ning. It is impossible during |
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| communication. |
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| Although a group spec- | The number of specified destina- | A maximum of 100 parties can be |
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| ification was set for the | tions exceeds the maximum num- | specified for a group. Check if |
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| following, reception | ber that can be specified as a | there are over the specified num- |
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| was not possible. | group. | bers registered in the address |
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| Forwarding, Forward- |
| book. If a group was registered in |
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| another group, transmission is | |
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| ing of Special Sender, |
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| canceled but an error message | |
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| Email TX Result, rout- |
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| does not appear. See “Registering | |
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| ing email received via |
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| Names to a Group”, General Set- | |
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| SMTP. |
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| tings Guide. | |
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| ❖ Reception |
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| Problem | Cause | Solution |
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| The machine failed to | If this happened when the Re- | • Load paper into the paper |
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| print received fax doc- | ceive File indicator was lit, the pa- | tray. |
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| uments. | per or toner might have run out, | • Add toner. |
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| making printing impossible. | |
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| See “Substitute Reception”, Fac- | |
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| simile Reference. |
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| The machine failed to | When the B Load Paper indica- | Load paper into the paper tray. |
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| print received fax doc- | tor is lit. | |
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| uments. |
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| Reception is impossi- | The toner has run out. | Replace the toner bottle. See p.85 |
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| ble, but transmission is |
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| possible. |
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| Reception is possible, but | The terminal adaptor setting is in- | Check the setting. |
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| transmission is impossible. | correct. |
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| Transmission is possible, | The terminal adaptor setting is in- | Check the setting. |
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| but reception is impossible. | correct. |
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