Troubleshooting When Using the Facsimile Function
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| Problem | Cause | Solution |
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| The image is too dark | The correct paper type settings | Check the paper loaded on the |
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| or too light. | are not made. | paper tray or bypass tray matches |
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| the paper type set on the display |
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| panel. See “Copy Paper”, About |
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| This Machine. |
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| The image is too dark | Using toner bottles not recom- | Use only toner bottles recom- |
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| or too light. | mended by the supplier or refill- | mended by the supplier. |
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| ing the toner bottle may degrade |
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| the print quality or cause a mal- |
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| function. |
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| Background of received | Image density is too dark. | Adjust scan density. See “Image | |
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| images appears dirty. |
| Density (Contrast)”, Facsimile |
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| Images from the back of |
| Reference. |
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| the page appear. |
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| Printed or sent images | The exposure glass, ADF or | Clean them. See p.97 “Maintain- |
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| are spotty. | ARDF is dirty. | |
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| Received image is too | When using moist, rough, or pro- | Only use recommended paper. |
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| light. | cessed paper, areas of print may | See “Copy Paper”, About This |
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| not be fully reproduced. | Machine. |
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| Received image is too | The paper is damp. | Use paper that has been stored in |
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| light. |
| the recommended temperature and |
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| humidity condition. See “Copy Pa- |
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| per”, About This Machine. |
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| Received image is too | • The image density has been | • Increase the scanning density. |
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| light. | set too low. | See “Image Density (Con- |
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| • The original of the transmitted | trast)”, Facsimile Reference. |
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| fax was printed on paper that | • Ask the sender to reprint the |
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| is too thin. | original on thicker paper and |
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| fax it again. |
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| Received image is too | When the DAdd Toner indicator | Replace the toner bottle soon. See |
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| light. | is lit, toner is beginning to run out. | |
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| Other fax machine's | When a destination is pro- | Use ASCII characters (for exam- |
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| name is not correctly | grammed in the Address Book | ple: |
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| printed or displayed. | using SmartDeviceMonitor for |
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| Admin or Web Image Monitor, in |
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| some languages, the pro- |
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| grammed destination may not be |
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| printed or displayed correctly. |
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