Troubleshooting When Using the Printer Function
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| Message | Cause | Solution | |
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| Paper Tray is in | The specified paper tray is in use | Wait until the other function has | |
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| use. | by another function, such as the | finished using the specified paper | |
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| copier function. | tray. | |
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| Tray # Error | An error has occurred with the | Press [JobReset] to change the pa- | |
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| paper tray. | per tray settings, or press [Form- | |
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| # indicates the tray number. | Feed] to select another paper tray | |
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| and print using that. | ||
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| USB Error | An error has occurred in the USB | Turn off the main power switch, | |
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| interface. | and back on again. If the message | |
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| appears again, contact your sales | |
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| or service representative. | |
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| Duplex mode is | The selected paper tray has not been | Press [JobReset] to change the pa- | |
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| in off position | configured for duplex printing. | per tray settings or do | |
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| for Tray # | # indicates the tray number. | ed printing. | ||
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| For details about the tray settings, | |
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| see General Settings Guide. | |
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| Ethernet Board | An error has occurred in the | Turn off the main power switch, | |
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| Error | Ethernet board. | and back on again. If the message | |
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| appears again, contact your sales | |
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| or service representative. | |
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| An error has occurred in the machine. | Turn off the main power switch, | ||
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| and back on again. If the message | |
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| appears again, call your sales or | |
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| service representative. | |
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| Authentication | • The login user name or pass- | • Check your login user name | |
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| failed. | word entered is incorrect. | and password. | |
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| • The machine currently cannot | • Contact the administrator. | |
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| perform authentication. |
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| Parallel I/F Er- | An error has occurred in the par- | Contact your service representative. | |
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| ror | allel interface board. |
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| Printer Font Er- | An error has occurred in the font | Turn off the main power switch, | |
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| ror. | settings. | and back on again. If the message | |
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| appears again, contact your sales | |
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| or service representative. | |
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| Memory Overflow | Maximum capacity of PCL or | Reduce the value of [Resolution] in | |
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| PostScript 3 list display has been | the printer driver, or select [Font Pri- | |
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| exceeded. | ority] in [Memory Usage] under [Sys- | |
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| tem] (see “Printer Features”, | |
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| General Settings Guide). If this | |
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| message continues to appear after | |
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| taking these steps, decrease the | |
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| number of files sent to the machine. | |
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