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Samsung 5400 manual Reading the Print Counters, Problem Checklist, The display is blank

Models: 5400

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Reading the Print Counters

The print counters count the number of pages your fax machine has printed or scanned in its lifetime. If you are experiencing a problem, a service person may ask you to check these counters.

!If your fax machine’s image drum unit has reached the end of its life, you will also use this function to reset the drum counter (you can do this only if the CHANGE DRUM SOON message is on the display.

Refer to the “Problem Solving, Working with the Image Drum Cartridge” section of this handbook.

1Press the Select Function key.

2Press the 7/Counter Display One Touch key. The display shows your print unit counter.

3Press the No ♣ key. The display shows the scanning unit counter.

4Press the Select Function key to finish.

Problem Checklist

Your fax machine is a complex machine with many features and functions. Many problems you experience may be due to improper programming. If you are experiencing a problem, read through the following list of problems and solutions before calling your Authorized OKIFAX Dealer for service.

The display is blank.

•Make sure your fax machine is turned on. Check the power cord to make sure that it is securely plugged into the fax machine and into the wall outlet. Check your wall outlet to make sure that it has power.

Nothing happens when you press the control panel keys.

•Open and close the upper cover.

•If that does not solve the problem, turn the fax machine off, wait ten seconds, then turn it on again.

140 Handbook

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Samsung 5400 manual Reading the Print Counters, Problem Checklist, The display is blank

Contents

FACSIMILE OKIFAX HandbookOKIFAX5400 Copyright 1999 by Okidata. All Rights Reserved First Edition June Contents InstallationGetting to Know Your Fax Machine IntroductionBasic Faxing Operations Using Your Fax with Your ComputerSetting Basic Features Programming Your Speed Dial Directory Sending a Fax to Multiple LocationsSending A Fax to a Group CopyingReports Working with Dual AccessAdvanced Operations Problem Solving Security 8 HandbookSafety Service and SupportUser Function Settings Dial Parameter SettingsFeatures IntroductionProduct Options 12 Handbook Installation For Your Safety Installation HintsWhere to Install Your Fax Machine Getting StartedUnpacking What You Should ReceiveAttaching the Document Stacker in case you ever need to ship or transport the unitRemoving the Protective Sheet 1 Lift up the document table3 Take out the image drum cartridge 16 HandbookInstalling the Toner Cartridge 18 Handbook 4 Push the lever forward to secure the cartridge6 Close the document table Toner Cartridge and Image Drum Unit Handling Emergency First AidIf toner is swallowed If toner is inhaledLoading Paper readjust the guides for a snug-but not tight-fit approved Connecting the Telephone LineConnecting an External Telephone or Answering Machine Connecting The External Handset Option Connecting Power both an external handset and an answering machineProgramming Required Information FCC Telephone Consumer Protection ActDate and Time Fax IdentificationSender ID TSI/CSITo Program Your Fax ID 1FUNC. PROGRAMMING4SYSTEM DATA PRG NO=TSI/CSI, ID=SENDER IDNO=CALL BACK NO Use the 14/Space One Touch key to enter spaces8 Press the Start key to save your entry. The display shows Enter up to 20 charactersGetting to Know Your Fax Machine Component IdentificationFront of the Unit 1 One Touch Keypad7 Power Switch 5 AC Power InletBack of the Unit 6 Paper TrayLocating the Serial Number Inside the Unit1 Image Drum Cartridge 2 Toner CartridgeControl Panel Keys and Indicators 32 Handbook1 Display Panel 2 Copy key3 Hyphen key 4 Search key7 Auto Dial key 8 Redial key9 Hook/V. Request key 10 One Touch keypad15 Transmit Resolution/Yes key 17 Alarm indicator12 Numeric keypad 13 */Tone key18 Stop key 19 Start key20 Plus key 21 Space keyUsing the One Touch Keys for Dialing Using the One Touch Keys for Selecting Functions and Programming1/Delayed TX key The Speed Dial One Touch Keypad3/Confidential TX key 4/Relay Initiate TX key5/Polling key 6/Report Print keySignal Tones 10/Message Print From Memory keyDual Access 40 HandbookUsing Your Fax with Your Computer Connect to Your ComputerSetting Basic Features Control Panel Keys and Indicators1 Display Panel 2 Copy key 3 Hyphen key 4 Search key 5 Auto Rec key 6 Select Function key 7 Auto Dial key 8 Redial keyNavigating Programming Levels Viewing Your Current SettingsUser Function Settings 01 MCFSINGLE-LOC 02 MCFMULTI-LOC03 ERR REPORT MCF 04 IMAGE IN MCF06 MONITOR VOLUME 07 BUZZER VOLUME09 TX MODE DEFAULT 10 T/F TIMER PROGneed to hear the ring, change to one of the other settings You must have your local telephone carrier’s Distinctive Ring serviceSetting Distinctive Ring 11 RING RESPONSE13 1’ST PAPER SIZE Using the OTHER setting, with MFP Option installedagain from Step as you are finished. Otherwise you cannot receive faxes 14 2’ND PAPER SIZE15 USER LANGUAGE 16 INCOMING RING18 MEM./FEEDER SW FEEDER TX YESLOC. NO→BROADCAST/MEMORY TX YESLOC./# NO→ 19 NOT USED 20 ECM FUNCTION22 PC/FAX SWITCH 21 REMOTE DIAGNOSIS23 ONE TOUCH PARAM 50 HandbookDial Parameter Settings 1 REDIAL TRIES2 REDIAL INTERVAL 3 DIAL TONE DETECT5 MFTONE/DP PULSE 6 PBX LINE7 AUTO START 8 DIAL PREFIXService Function Settings 1 LONG DOC. SCAN2 MDY/DMY 3 TIME/DATE PRINTChanging the Language Answering ModeSetting the Answering Mode Changing the Answering Mode Answering Mode OptionsAuto Receive Mode FAX Manual Receive Mode TELTAD is Telephone Answering Device / Fax Automatic Switch Mode Incoming Call Parameters Ring Response User FunctionIncoming Ring User Function Distinctive Ring User Functiondisplay shows RESULT=NG. Follow the instructions again from Step 58 HandbookPC/Fax Switch MFP Option User Function Monitor Volume User FunctionBuzzer Volume User Function Remote Receive User FunctionPaper Size Settings Connecting to a PBXFirst Paper Size User Function Second Paper Size User Functionfour times. Then skip to Step Basic Faxing Operations Preparing Documents for FaxingGuidelines Document SizeMultiple Page Documents Loading DocumentsSending a Fax to a Single Location To dial using an Auto Dial numberTo dial using the numeric keypad To dial using an external telephone 3 If necessary, press the Start key to begin the transmissionSearch Key Dialing RedialingReal-Time Dialing Confirming ResultsStopping a Transmission Shortcut Fax Number ProgrammingReceiving Faxes Receiving Faxes ManuallyReceiving Faxes in Memory WARNING You cannot identify which message you are erasing Canceling Messages Stored in MemoryRejecting Unsolicited Junk Fax Messages Closed Network Option Power Failures and Memory up system that protects stored information for at least one hourUsing Voice Request Initiating a Voice RequestAnswering a Voice Request to use the voice request functionProgramming One Touch Keys Programming Your Speed Dial DirectoryOne Touch Faxing 2 Press the 8/Location Program One Touch key. The display shows NO=OR LOCATION List of One Touch Keys Using the One Touch Keys for DialingUsing the One Touch Keys for Selecting Functions and Programming 1/Delayed TX key3/Confidential TX key 4/Relay Initiate TX key5/Polling key 6/Report Print key10/Message Print From Memory key Chain DialingCreating a Chain Dial Number Using a Chain Dial Number Auto Dial FaxingPRESS OT/AD/SRCH KEY Programming Auto Dial NumbersAUTO DIAL NO 80 HandbookMaking Copies Quantity and ResolutionCopying Using the Manual Paper Feeder paper will jamHandbook 4 Adjust the paper guides on the feeder3 Pull the manual paper feeder down until it is horizontal 84 Handbook Performing a Broadcast Operation have the MEMORY setting engaged, skip stepSending a Fax to Multiple Locations Broadcasting 6 Press the Yes key to confirm your selection What is a Group? Sending A Fax to a GroupProgramming Groups Searchhave the MEMORY setting engaged, skip step DeleteSending to a Group locations directly from the fax machine What is Relay Faxing?Relay Faxing Relay Password include the access digit, if requiredRelay Initiating Station Relay Key StationRELAY PASSWORD ENTER RELAY PASSWORDInitiating a Relay Broadcast REMOTE LIST NO ENTER5 Press the Yes key. The display shows Features and Limitations Sending a Delayed Fax from the Document FeederAdvanced Operations Sending a Fax at a Later Date and TimeThis is the fax unit’s default Sending a Delayed Fax from the Document FeederSending a Delayed Fax from Memory Sending a Delayed Fax from Memory 96 Handbook8 Press the Yes key. The display shows Confidential Faxes Security Feature Canceling a Delayed TransmissionCreating a Personal Confidential Mailbox person who will receive the fax to tell you their mailbox numberA mailbox must be empty before you can modify or delete it Changing Your Passwordmailbox messages in the box before you change its password or delete it 100 HandbookA mailbox must be empty before you can modify or delete it Closing Deleting a Mailboxmessages in the box before you change its password or delete it Sending Confidential Faxes Receiving Confidential Faxesperson who will receive the fax to tell you their mailbox number 102 Handbookmail box Personal Mailboxes Security FeaturePrinting Confidential Messages What is Standard Polling? What is Bulletin Polling?Polling will be availableStart To Cancel PollingDialing Another Fax Machine to Request Documents Polling Reception Fax on Demand Bulletin Polling Opening a Personal Box for Pollingmailbox 106 HandbookLoading a Document for Polling What is it?Transmit Preparation Setting the Forwarding Number Call Forwarding 108 HandbookWhat You Can Do While Receiving a Fax Working with Dual AccessWhat You Can Do While Sending a Fax 110 Handbook What You Can Do While Making CopiesWhile your unit is making copies, you can Reports Understanding ReportsActivity Report What information does it provide?How to Print How to InterpretThis report does not list messages that were received without errors Broadcast Confirmation Report MCFBroadcast Entry Report How to PrintHow to Interpret What is it?Configuration Report What is It?Confidential Reception Report What is it?How to Interpret What Information Does it Provide?How to Print Message Confirmation Report MCF What is it?What information does it provide? 116 HandbookHow to Print Phone Directory How to InterpretWhat is it? How to PrintPower Outage Report What is it?How to Print How to InterpretConfiguration Report Power Outage ReportPrinting Reports Activity ReportUsing 6/Report Print One Touch key Codes Used in ReportsCommunication Codes CALLINGService Codes Result CodesBUSY CANCLProblem Solving Clearing a Document JamClearing a Paper Jam 3 Lift the image drum cartridge out and set it aside 4 Pull out any paper you see jammed inside the machine6 Push the paper down until it is under the plastic tabs Printing a Cleaning Page Open the document stacker and copy stacker steps 1 and 2 aboveReplacing the Toner Cartridge 2 Push in the cover release buttons on the side of the copy stacker until you hear a click. Lift the copy stacker 9 Close the document table For Your Safety Handling the Toner Cartridge Working with the Image Drum CartridgeCautions Never expose the image drum unit to direct sunlight132 Handbook For Your Safety Handling the Image DrumThe CHANGE DRUM SOON Message Replacing the Image Drum Cartridge When to Replace the Image Drum CartridgeYou must replace the toner cartridge when you replace the image drum 4 Remove the protective sheet from the new image drum unit 11 Close the document table Resetting the Drum Counter message is on the displayError Messages The red Alarm indicator lights when there is an error conditionDisplay Panel Messages Normal DisplayERROR COVER OPENDOCUMENT JAM CONFIRM AND “STOP”PRINTER ALARM PRINTER ALARM 4 FAX PLEASE CONFIRMNO PAPER REPLACE PAPERProblem Checklist Nothing happens when you press the control panel keysReading the Print Counters The display is blankMake sure the document is not wider than your fax machine can load A COMMUN. ERROR message indicates any of a number of problems You keep getting reports you do not want The image received on your fax machine was very poorYou set your fax machine for delayed transmission but it did not send Your fax machine does not answer the phone or receive faxesYour fax machine disconnected before you could answer a voice request 144 HandbookThis type of problem could also be communication related 23ONE TOUCH PARAM YES OT NO 146 HandbookFirmware Serial Number of Your Fax MachineIdentifying Your Current Firmware Version Upgrading Your FirmwareSecurity Confidential FaxesRejecting Unsolicited Junk Fax Messages Closed Network OptionTo use the closed network function, follow the instructions below Safety Installation HintsToner Cartridge Operation and MaintenanceHandling the Consumables Emergency First Aid Image Drum CartridgeIf toner is swallowed If toner is inhaledService and Support Your DealerOkidata on the Internet Contacting Okidata Customer SupportOptions Purchasing Supplies and OptionsSupplies User Function Settings User Function Settings List01 MCFSINGLE-LOC 02 MCFMULTI-LOC06 MONITOR VOLUME 07 BUZZER VOLUME04 IMAGE IN MCF 05 SENDER ID09 TX MODE DEFAULT 10 T/F TIMER PROGneed to hear the ring, change to one of the other settings 11 RING RESPONSE12 DISTINCTIVE RING 13 1’ST PAPER SIZE14 2’ND PAPER SIZE 15 USER LANGUAGE16 INCOMING RING 17 REMOTE RECEIVE18 MEM./FEEDER SW 19 NOT USED 20 ECM FUNCTIONChanging Your User Function Settings 22 PC/FAX SWITCH23 ONE TOUCH PARAM 160 HandbookDial Parameter Settings Dial Parameter SettingsDial Parameter Settings List 1 REDIAL TRIES5 MFTONE/DP PULSE 6 PBX LINE7 AUTO START 8 DIAL PREFIXChanging Your Dial Parameter Settings Service Function Settings Service Function Settings ListGlossary CCITT. See ITU-T Effective printing width. The widest image that can be Halftone. See Grayscale Leased line. See Private line Paper sizes. All are width x length Receiver ID. See Station ID REN. See Ringer equivalence number Station ID. Also called Location ID or Receiver ID 174 Handbook Index Codes communication, 121 result loading, 63-65 multiple page, 63 preparing for faxing IMAGE IN MCF Incoming call parameters, 57-59 Incoming ring Off hook alarm tone Okidata customer support, 153-154 One touch Problem checklist, 140-146 Problem solving, 123-147 Programming Safety, 150-152 Safety information, 13 Search Search key User function settings, 43, 44, 155-160 changing User language changing User language setting, 48 User program keyVoice request, 72 answering, 72 initiating Voice request key, 34 Voice request tone