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Samsung 5400 manual Service and Support, Your Dealer, Okidata on the Internet

Models: 5400

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Service and Support

Much of this information is valid for the United States and Canada only.

Okidata is firmly committed to the satisfaction of our customers. If you have a problem that your customer documentation cannot solve, contact these sources for service or support:

Your Dealer

Consult the store location where you purchased your fax machine, or call 1-800-654-3282 (1-800-OKIDATA) for the location of the nearest Authorized OKIDATA Service Dealer.

•Prices and minimum charges may vary.

•Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

Okidata on the Internet

For the latest product information answers to common questions, and other support, visit Okidata’s Web site:

http://www.okidata.com

Contacting Okidata Customer Support

For quick answers to commonly asked questions, call 1-800- 654-3282 (1-800-OKIDATA), United States and Canada only. Please be sure that you are calling from a telephone close to your fax machine, so you can describe your problem accurately.

Handbook 153

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Samsung 5400 manual Service and Support, Your Dealer, Okidata on the Internet, Contacting Okidata Customer Support

Contents

OKIFAX Handbook OKIFAX5400FACSIMILE Copyright 1999 by Okidata. All Rights Reserved First Edition June Installation ContentsGetting to Know Your Fax Machine IntroductionUsing Your Fax with Your Computer Setting Basic FeaturesBasic Faxing Operations Sending a Fax to Multiple Locations Programming Your Speed Dial DirectorySending A Fax to a Group CopyingWorking with Dual Access Advanced OperationsReports Problem Solving 8 Handbook SecurityService and Support SafetyUser Function Settings Dial Parameter SettingsIntroduction FeaturesProduct Options 12 Handbook For Your Safety Installation Hints InstallationGetting Started Where to Install Your Fax MachineUnpacking What You Should Receivein case you ever need to ship or transport the unit Attaching the Document Stacker1 Lift up the document table Removing the Protective Sheet3 Take out the image drum cartridge 16 HandbookInstalling the Toner Cartridge 4 Push the lever forward to secure the cartridge 6 Close the document table18 Handbook Emergency First Aid Toner Cartridge and Image Drum Unit HandlingIf toner is swallowed If toner is inhaledLoading Paper readjust the guides for a snug-but not tight-fit Connecting the Telephone Line Connecting an External Telephone or Answering Machineapproved Connecting The External Handset Option both an external handset and an answering machine Connecting PowerFCC Telephone Consumer Protection Act Programming Required InformationFax Identification Date and TimeSender ID TSI/CSI1FUNC. PROGRAMMING To Program Your Fax ID4SYSTEM DATA PRG NO=TSI/CSI, ID=SENDER IDUse the 14/Space One Touch key to enter spaces NO=CALL BACK NO8 Press the Start key to save your entry. The display shows Enter up to 20 charactersComponent Identification Getting to Know Your Fax MachineFront of the Unit 1 One Touch Keypad5 AC Power Inlet 7 Power SwitchBack of the Unit 6 Paper TrayInside the Unit Locating the Serial Number1 Image Drum Cartridge 2 Toner Cartridge32 Handbook Control Panel Keys and Indicators2 Copy key 1 Display Panel3 Hyphen key 4 Search key8 Redial key 7 Auto Dial key9 Hook/V. Request key 10 One Touch keypad17 Alarm indicator 15 Transmit Resolution/Yes key12 Numeric keypad 13 */Tone key19 Start key 18 Stop key20 Plus key 21 Space keyUsing the One Touch Keys for Selecting Functions and Programming Using the One Touch Keys for Dialing1/Delayed TX key The Speed Dial One Touch Keypad4/Relay Initiate TX key 3/Confidential TX key5/Polling key 6/Report Print key10/Message Print From Memory key Signal Tones40 Handbook Dual AccessConnect to Your Computer Using Your Fax with Your ComputerControl Panel Keys and Indicators Setting Basic Features1 Display Panel 2 Copy key 3 Hyphen key 4 Search key 5 Auto Rec key 6 Select Function key 7 Auto Dial key 8 Redial keyViewing Your Current Settings User Function SettingsNavigating Programming Levels 02 MCFMULTI-LOC 01 MCFSINGLE-LOC03 ERR REPORT MCF 04 IMAGE IN MCF07 BUZZER VOLUME 06 MONITOR VOLUME09 TX MODE DEFAULT 10 T/F TIMER PROGYou must have your local telephone carrier’s Distinctive Ring service need to hear the ring, change to one of the other settingsSetting Distinctive Ring 11 RING RESPONSEUsing the OTHER setting, with MFP Option installed again from Step13 1’ST PAPER SIZE 14 2’ND PAPER SIZE as you are finished. Otherwise you cannot receive faxes15 USER LANGUAGE 16 INCOMING RINGFEEDER TX YESLOC. NO→ 18 MEM./FEEDER SWBROADCAST/MEMORY TX YESLOC./# NO→ 19 NOT USED 20 ECM FUNCTION21 REMOTE DIAGNOSIS 22 PC/FAX SWITCH23 ONE TOUCH PARAM 50 Handbook1 REDIAL TRIES Dial Parameter Settings2 REDIAL INTERVAL 3 DIAL TONE DETECT6 PBX LINE 5 MFTONE/DP PULSE7 AUTO START 8 DIAL PREFIX1 LONG DOC. SCAN Service Function Settings2 MDY/DMY 3 TIME/DATE PRINTAnswering Mode Setting the Answering ModeChanging the Language Answering Mode Options Changing the Answering ModeAuto Receive Mode FAX Manual Receive Mode TELTAD is Telephone Answering Device / Fax Automatic Switch Mode Ring Response User Function Incoming Call ParametersIncoming Ring User Function Distinctive Ring User Function58 Handbook display shows RESULT=NG. Follow the instructions again from StepMonitor Volume User Function PC/Fax Switch MFP Option User FunctionBuzzer Volume User Function Remote Receive User FunctionConnecting to a PBX Paper Size SettingsFirst Paper Size User Function Second Paper Size User Functionfour times. Then skip to Step Preparing Documents for Faxing Basic Faxing OperationsGuidelines Document SizeLoading Documents Multiple Page DocumentsTo dial using an Auto Dial number To dial using the numeric keypadSending a Fax to a Single Location 3 If necessary, press the Start key to begin the transmission To dial using an external telephoneRedialing Search Key DialingReal-Time Dialing Confirming ResultsShortcut Fax Number Programming Stopping a TransmissionReceiving Faxes Manually Receiving FaxesReceiving Faxes in Memory Canceling Messages Stored in Memory Rejecting Unsolicited Junk Fax Messages Closed Network OptionWARNING You cannot identify which message you are erasing up system that protects stored information for at least one hour Power Failures and MemoryInitiating a Voice Request Using Voice RequestAnswering a Voice Request to use the voice request functionProgramming Your Speed Dial Directory One Touch FaxingProgramming One Touch Keys 2 Press the 8/Location Program One Touch key. The display shows NO=OR LOCATION Using the One Touch Keys for Dialing List of One Touch KeysUsing the One Touch Keys for Selecting Functions and Programming 1/Delayed TX key4/Relay Initiate TX key 3/Confidential TX key5/Polling key 6/Report Print keyChain Dialing Creating a Chain Dial Number10/Message Print From Memory key Auto Dial Faxing Using a Chain Dial NumberPRESS OT/AD/SRCH KEY Programming Auto Dial Numbers80 Handbook AUTO DIAL NOQuantity and Resolution CopyingMaking Copies paper will jam Using the Manual Paper Feeder4 Adjust the paper guides on the feeder 3 Pull the manual paper feeder down until it is horizontalHandbook 84 Handbook have the MEMORY setting engaged, skip step Sending a Fax to Multiple Locations BroadcastingPerforming a Broadcast Operation 6 Press the Yes key to confirm your selection Sending A Fax to a Group What is a Group?Search Programming GroupsDelete Sending to a Grouphave the MEMORY setting engaged, skip step What is Relay Faxing? Relay Faxinglocations directly from the fax machine include the access digit, if required Relay PasswordRelay Initiating Station Relay Key StationRELAY PASSWORD RELAY PASSWORD ENTERInitiating a Relay Broadcast REMOTE LIST NO ENTER5 Press the Yes key. The display shows Sending a Delayed Fax from the Document Feeder Features and LimitationsAdvanced Operations Sending a Fax at a Later Date and TimeSending a Delayed Fax from the Document Feeder Sending a Delayed Fax from MemoryThis is the fax unit’s default 96 Handbook Sending a Delayed Fax from Memory8 Press the Yes key. The display shows Canceling a Delayed Transmission Confidential Faxes Security FeatureCreating a Personal Confidential Mailbox person who will receive the fax to tell you their mailbox numberChanging Your Password mailboxA mailbox must be empty before you can modify or delete it 100 Handbook messages in the box before you change its password or delete itClosing Deleting a Mailbox messages in the box before you change its password or delete itA mailbox must be empty before you can modify or delete it Receiving Confidential Faxes Sending Confidential Faxesperson who will receive the fax to tell you their mailbox number 102 HandbookPersonal Mailboxes Security Feature Printing Confidential Messagesmail box What is Bulletin Polling? What is Standard Polling?Polling will be availableTo Cancel Polling Dialing Another Fax Machine to Request Documents Polling ReceptionStart Opening a Personal Box for Polling Fax on Demand Bulletin Pollingmailbox 106 HandbookWhat is it? Transmit PreparationLoading a Document for Polling 108 Handbook Setting the Forwarding Number Call ForwardingWorking with Dual Access What You Can Do While Sending a FaxWhat You Can Do While Receiving a Fax What You Can Do While Making Copies While your unit is making copies, you can110 Handbook Understanding Reports ReportsActivity Report What information does it provide?How to Interpret How to PrintThis report does not list messages that were received without errors Broadcast Confirmation Report MCFHow to Print Broadcast Entry ReportHow to Interpret What is it?What is It? Configuration ReportConfidential Reception Report What is it?What Information Does it Provide? How to PrintHow to Interpret What is it? Message Confirmation Report MCFWhat information does it provide? 116 HandbookHow to Print How to Interpret Phone DirectoryWhat is it? How to PrintWhat is it? Power Outage ReportHow to Print How to InterpretPower Outage Report Configuration ReportPrinting Reports Activity ReportCodes Used in Reports Using 6/Report Print One Touch keyCommunication Codes CALLINGResult Codes Service CodesBUSY CANCLClearing a Document Jam Problem SolvingClearing a Paper Jam 4 Pull out any paper you see jammed inside the machine 3 Lift the image drum cartridge out and set it aside6 Push the paper down until it is under the plastic tabs Open the document stacker and copy stacker steps 1 and 2 above Printing a Cleaning PageReplacing the Toner Cartridge 2 Push in the cover release buttons on the side of the copy stacker until you hear a click. Lift the copy stacker 9 Close the document table Working with the Image Drum Cartridge For Your Safety Handling the Toner CartridgeCautions Never expose the image drum unit to direct sunlightFor Your Safety Handling the Image Drum The CHANGE DRUM SOON Message132 Handbook When to Replace the Image Drum Cartridge You must replace the toner cartridge when you replace the image drumReplacing the Image Drum Cartridge 4 Remove the protective sheet from the new image drum unit 11 Close the document table message is on the display Resetting the Drum CounterThe red Alarm indicator lights when there is an error condition Error MessagesDisplay Panel Messages Normal DisplayCOVER OPEN ERRORDOCUMENT JAM CONFIRM AND “STOP”PRINTER ALARM 4 FAX PLEASE CONFIRM PRINTER ALARMNO PAPER REPLACE PAPERNothing happens when you press the control panel keys Problem ChecklistReading the Print Counters The display is blankMake sure the document is not wider than your fax machine can load A COMMUN. ERROR message indicates any of a number of problems The image received on your fax machine was very poor You keep getting reports you do not wantYour fax machine does not answer the phone or receive faxes You set your fax machine for delayed transmission but it did not sendYour fax machine disconnected before you could answer a voice request 144 HandbookThis type of problem could also be communication related 146 Handbook 23ONE TOUCH PARAM YES OT NOSerial Number of Your Fax Machine FirmwareIdentifying Your Current Firmware Version Upgrading Your FirmwareConfidential Faxes SecurityRejecting Unsolicited Junk Fax Messages Closed Network OptionTo use the closed network function, follow the instructions below Installation Hints SafetyOperation and Maintenance Handling the ConsumablesToner Cartridge Image Drum Cartridge Emergency First AidIf toner is swallowed If toner is inhaledYour Dealer Service and SupportOkidata on the Internet Contacting Okidata Customer SupportPurchasing Supplies and Options SuppliesOptions User Function Settings List User Function Settings01 MCFSINGLE-LOC 02 MCFMULTI-LOC07 BUZZER VOLUME 06 MONITOR VOLUME04 IMAGE IN MCF 05 SENDER ID10 T/F TIMER PROG 09 TX MODE DEFAULTneed to hear the ring, change to one of the other settings 11 RING RESPONSE13 1’ST PAPER SIZE 12 DISTINCTIVE RING14 2’ND PAPER SIZE 15 USER LANGUAGE17 REMOTE RECEIVE 16 INCOMING RING18 MEM./FEEDER SW 19 NOT USED 20 ECM FUNCTION22 PC/FAX SWITCH Changing Your User Function Settings23 ONE TOUCH PARAM 160 HandbookDial Parameter Settings Dial Parameter SettingsDial Parameter Settings List 1 REDIAL TRIES6 PBX LINE 5 MFTONE/DP PULSE7 AUTO START 8 DIAL PREFIXChanging Your Dial Parameter Settings Service Function Settings List Service Function SettingsGlossary CCITT. See ITU-T Effective printing width. The widest image that can be Halftone. See Grayscale Leased line. See Private line Paper sizes. All are width x length Receiver ID. See Station ID REN. See Ringer equivalence number Station ID. Also called Location ID or Receiver ID 174 Handbook Index Codes communication, 121 result loading, 63-65 multiple page, 63 preparing for faxing IMAGE IN MCF Incoming call parameters, 57-59 Incoming ring Off hook alarm tone Okidata customer support, 153-154 One touch Problem checklist, 140-146 Problem solving, 123-147 Programming Safety, 150-152 Safety information, 13 Search Search key User language changing User language setting, 48 User program key User function settings, 43, 44, 155-160 changingVoice request, 72 answering, 72 initiating Voice request key, 34 Voice request tone