Siemens 125-3584T Chapter 13

Chapter 13 - Troubleshooting

vailable Memory Diagnostic Point

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Siemens Industry, Inc. 125-3584T

Chapter 13 - Troubleshooting

General Troubleshooting Tips

When first experiencing issues, try the following general tips:

 Refresh the panel

 Log off, close the browser, log on

 Clear the UI cache (see below)

 Clear the FINlite cache (see below)

Clear the UI Cache

 While in the browser, right click and select Settings:

 Select the folder icon:

 Move the slider bar all the way to the left to indicate no storage:

 A warning will display indicating that information will be removed. Click OK.

Contents

Main Page Table of Contents Page Page Page Copyright Notice Notice To the Reader Credits How to Use This Manual Related Documents Symbols Used in this Manual Manual Conventions How to Use This Manual Contact Us Contact Us Chapter 1 - Introduction to Field Panel Web Server Point Commander Browser Requirements Siemens FINlite Graphics Tool Field Panel Features for Field Panel Web Server Page Chapter 2 - Field Panel Web Server System Administration Chapter Overview Prerequisites and Browser Requirements for Field Panel Web Server Prerequisites Loading the User Interface and Connecting to Web Server Prerequisites for FINlite Graphics Tool FINlite Graphics Tool Loading the User Interface Enabling or Disabling Web Server Page Loading the User Interface Recommended Method: Loading or Upgrading the User Interface via Human-Machine Interface (HMI) Alternate Method: Loading or Upgrading the User Interface via File Transfer Protocol (FTP) Performance and Limitations Tips to Improve Performance of Field Panel Web Server Allow Browser Caching of Adobe Flash Player System Security Distribute Points from a Particular Panel among Several Graphics Create Device Templates relativizing Use Device Template Graphics for Viewing FLN Device Points on a Graphic Language Support Setup Static text Dynamic text Importing a Language File Chapter 3 - User Interface Navigation Overview Welcome Page/Logon Settings Welcome Steps for Logging On User Interface after Logon Status Bar User Interface Status Bar Counts and Reports Navigation Pane User Interface Logoff Setup Device/Points Bar Icons and Messages Accessible/Inaccessible Panels on the ALN Device/Points Bar Icons and Messages Inaccessible Panels on the ALN Inaccessible Panels Pending Database File Synchronization Application Area User Interface FINlite Graphics Tool Device/Points Navigation Tree are search box Search Box Panel List Page Chapter 4 - Status Bar User Interface Navigation Overview Status Bar Counts and Reports Running an Alarm Report Exporting, Saving, and Printing an Alarm Report Setup Selecting the Language Importing a Language File Logoff Users Chapter 5 - Point Commander Chapter Overview Point Commander Application Overview User Interface Description for the Point Commander Application Point Name and Description Command Options and Status Status Indicators Status Bar Dynamic Trending Trend Advanced Command Options (Points with Priority Array) Command Feedback Tips for Using the Point Commander Application Using the Point Commander Application Commanding Point Values Steps for Commanding Point Values User Interface Descriptions for Point Commander Disabling and Re-enabling a Point (Out-of-Service) Steps for Disabling/Re-enabling a Point Priority Arrays Steps for Changing Point Priority (Basic Commanding Window) Steps for Changing Point Priority (Advanced Commanding Window) Page Chapter 6 - Graphics View Chapter Overview Tips for Using the Graphics View Using the Graphics View Opening a Graphics View Tab Graphics File Types FINlite Graphics Tool Device Template Graphic standard graphic Page Chapter 7 - Point Log Report Chapter Overview Point Log Report Application Overview User Interface Description for the Point Log Report Application Using the Point Log Report Application Running a Point Log Report Querying and Filtering a Point Log Report Generating a Point Log Report Exporting, Saving, and Printing a Point Log Report Chapter 8 - Trend View Chapter Overview Trend View Overview Tips for Using the Trend View Application Using the Trend View Page Customizing a Trend Graph Viewing Trend Data of Multiple Trended Points Viewing Trend Data of a Single Trended Point Printing a Trend Graph Customizing a Trend Graph Vertical Access Values Dynamic Display Line Color and Thickness, Fill Color, and Chart Type Removing Points from a Graph Chapter 9 - Schedule View Chapter Overview Scheduler Application Overview User Interface Description for the Scheduler Application Using the Scheduler Application Tips for Using the Scheduler Application Schedule/Command/Calendar Object Editors User Interface Description for Scheduler Chapter 10 - Create/Edit Common Editor Fields and Buttons Object Identifier Object Reference Common Editor Buttons and Functions Trend Section Overview Trend Application Overview User Interface Description for the Trend Editor Application Off-Node Trending Off-Node Trending On-node trending Off-node trending Using the Trend Editor Application Creating a Trend Object Off-Node Trending Modifying a Trend Object Viewing a Trend Object Deleting a Trend Object Point Section Overview Point Editor Application Overview User Interface Description for the Point Editor Application Tips for Using the Point Editor Application Using the Point Editor Application Creating a Point Intrinsic Alarming User Interface Description for the Point Editor Application Modifying a Point Viewing a Point Deleting a Point Schedule/Command/Calendar Section Overview Schedule/Command/Calendar Object Editors Overview User Interface Description for Schedule/Command/Calendar Object Editors Schedule Object Editor User Interface Command Object Editor User Interface Calendar Object Editor User Interface Tips for Using Schedule/Command/Calendar Object Editors Using the Schedule/Command/Calendar Object Editors Schedule Objects Creating a Schedule ObjectNotReleased Creating a Weekly ScheduleNotReleased Creating a Schedule ExceptionNotReleased Page Command Point ObjectsNotReleased Modifying a Schedule ObjectNotReleased Viewing a Schedule ObjectNotReleased Deleting a Schedule ObjectNotReleased Command Objects Creating a Command ObjectNotReleased Modifying a Command ObjectNotReleased Create a Command Object Viewing a Command ObjectNotReleased Deleting a Command ObjectNotReleased Calendar Objects Creating a Calendar ObjectNotReleased Modifying a Calendar ObjectNotReleased Viewing a Calendar ObjectNotReleased Deleting a Calendar ObjectNotReleased Event Enrollment Point Edito r Section Overview Event Enrollment Overview Page Type-specific Parameters: Tips for Using the Event Enrollment Editor Using the Event Enrollment Editor Creating an Event Enrollment Object Modifying an Event Enrollment Object Viewing an Event Enrollment Object Deleting an Event Enrollment Object Status Bar Counts and Reports User Interface Navigation Overview Running an Alarm ReportNotReleased Notification Class Section Overview Notification Class Editor Overview User Interface Description for the Notification Class Editor Page Using the Notification Class Editor time local to the field panel Creating a Notification Class Object Modifying a Notification Class Object Viewing a Notification Class Object Deleting a Notification Class Object Remote Notification SMTP Configuration Remote Recipient List SMTP Configuration Section Overview SMTP Configuration Editor Overview Using the SMTP Configuration EditorNotReleased Page Creating a Heartbeat Message not Schedule/Command/Calendar Remote Recipient List Section Overview Remote Recipient List Editor Overview Using the Remote Recipient List EditorNotReleased Creating a Remote RecipientNotReleased Modifying a Remote RecipientNotReleased Deleting a Remote RecipientNotReleased Replicating a Remote Recipient ListNotReleased FLN Section Overview FLN Device Editor Overview User Interface Description for the FLN Device Editor Page Tips for Using the FLN Device Editor Using the FLN Device Editor Creating an FLN Device Modifying an FLN Device Viewing an FLN Device Deleting an FLN Device TEC Init Section Overview TEC Initial Value Editor Overview User Interface Description for the TEC Initial Value Editor Using the TEC Initial Value Editor Setting the Initial Value Updating the Panel Initializing Releasing Points PPCL PPCL Editor Overview Section Overview User Interface Description for the PPCL Editor Using the PPCL Editor Using the Tips for Using the PPCL Editor Using the PPCL Editor Creating a PPCL Program Enable or Disable PPCL Lines Modifying a PPCL Program Viewing a PPCL Program Deleting a PPCL Program Users User Interface Description for the User Account Editor User Info Tab Permissions Tab Page Using the User Account Editor Creating a User Account Modifying a User Account Viewing a User Account Deleting a User Account Change User Password Using theUser Account Editor Changing a Password User Account Passwords Using Double Byte Character Sets New User Account Change Panel Time Changing the Panel Time Page Chapter 11 - FINlite Graphics Tool Chapter Overview FINlite Graphics Tool Overview Graphics Application Workflow User Interface Description for the FINlite Graphics Tool File Menu relativize Edit Menu View Menu Launching the FINlite Graphics Tool Language Dropdown Question Mark Icon Panels Bar Components Bar Layers Bar Properties Bar Animation Editor Editing the Graphics Animation The Canvas File-System & User Library Bar Tips for Using the FINlite Graphics Tool Using the FINlite Graphics Tool Launching the FINlite Graphics Tool Logging in to the Controller User Account Passwords Using Double Byte Character Sets Model Creating Graphics To create a Model: User Interface Description for the FINlite Graphics Tool Label Component: Button Component: Page Page To create a Graphics file: To Publish a Graphics File: Editing the Graphics Animation To Edit the Animation: Saving and Publishing the Graphics File To save the Graphics file: Default Graphics To publish the Graphics file: Default Graphics Creating Device Templates Create Device Template To Relativize a Graphics File: Page In the Field Panel Web Server User Interface Backing Up Graphics Example Deleting Graphics Files media files Example: Deleting a Graphic from the Field Panel Web Server Field Panel Features for Field Panel Web Server Page Updating the FINlite User Guide Page Chapter 12 - Field Panel Features for Field Panel Web Server Field Panel File System Operations Basic File System Operation Commands Set Drive Change Directories List Drives List Files in a Directory Rename a File Example Delete a File Move a File Copy a File Examples Remove a Directory Wildcard Example Backing up and Restoring Databases Enabling Auto Save Saving and Publishing the Graphics File Enabling Auto Save Available Memory Diagnostic Point MEMAVAIL cannot Chapter 13 - Troubleshooting General Troubleshooting Tips Clear the UI Cache Clear the FINlite Cache Log On Error Messages Account Expired Account is Locked Install, Upgrade, and Connection Errors Login has Failed Server is Busy No Web Server Access Field Panel Web Server User Interface Upgrade Fails Field Panel Features for Field Panel Web Server Browser Will Not Connect to the Panel Empty Browser Window Error Accessing Panel Message Graphics Issues Displaying New Graphics in Browser Existing Images are Resized after New Animation Frames are Added User is Unable to Log in to Panel via FINlite Graphics Files do not Save Properly Other Issues Panel Not Saving Automatically User Account Editor Performance and Limitations Performance Issues