Chapter 13 - Troubleshooting
Other Issues
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Siemens Industry, Inc. 125-3584T
Other Issues

Panel Not Saving Automatically

Issue: The panel is not Saving Automatically, even though Auto Save and Auto
Restore are enabled.
Solution: The panel must be made ready for Auto Save to function properly.

Performance Issues

Issue: Transmissions do not complete and/or applications lock up.
Solution: In the Siemens FINlite Graphics Tool program and in the Web Server user
interface, limit the total number of tabs that are open simultaneously to six (6). This
means that any combination of tabs displaying editors or graphics files should not
exceed six tabs.
See the

Performance and Limitations

section for more information on improving
performance.

Problems with Dynamic Trending of Off-Node Trend Objects

Issue: Trend Graph not updating in Dynamic Mode for Off-Node Trended points
Solution: Ensure that the panel containing the point to be trended is refreshed prior to
opening a trend graph and attempting to make it dynamic.

Issues with Multiple Browser Sessions

Issue: You are logged off of a browser session when using Web Server via more than
one tab in the same browser.
Solution: Use Web Server via one tab of any particular browser at a time. If two
concurrent sessions are needed from the same computer, open two different browsers
(for example, IE and Firefox).
Issue: Alarm counts are not accurate when Web Server is being used via more than
one tab on the same browser.
Solution: Use Web Server via one tab of any particular browser at a time.

Access Denied Error

Issue: An “Access Denied” error displays when you try to use an editor such as the
SMTP Configuration Editor.
Solution: Ensure that you are logged in using a user account with the appropriate
permission levels. For example, in order to access the SMTP Configuration Editor, you
must be logged in to the Web Server with an account that has Hardware Edit
privileges.
See the

User Account Editor

section for more information about user accounts and
permissions.