Other Issues | Siemens 125-3584T instruction

Chapter 13 - Troubleshooting

Other Issues

Other Issues

Panel Not Saving Automatically

Issue: The panel is not Saving Automatically, even though Auto Save and Auto

Restore are enabled.

Solution: The panel must be made ready for Auto Save to function properly.

Performance Issues

Issue: Transmissions do not complete and/or applications lock up.

Solution: In the Siemens FINlite Graphics Tool program and in the Web Server user interface, limit the total number of tabs that are open simultaneously to six (6). This means that any combination of tabs displaying editors or graphics files should not exceed six tabs.

See the Performance and Limitations section for more information on improving performance.

Problems with Dynamic Trending of Off-Node Trend Objects

Issue: Trend Graph not updating in Dynamic Mode for Off-Node Trended points

Solution: Ensure that the panel containing the point to be trended is refreshed prior to opening a trend graph and attempting to make it dynamic.

Issues with Multiple Browser Sessions

Issue: You are logged off of a browser session when using Web Server via more than one tab in the same browser.

Solution: Use Web Server via one tab of any particular browser at a time. If two concurrent sessions are needed from the same computer, open two different browsers (for example, IE and Firefox).

Issue: Alarm counts are not accurate when Web Server is being used via more than one tab on the same browser.

Solution: Use Web Server via one tab of any particular browser at a time.

Access Denied Error

Issue: An “Access Denied” error displays when you try to use an editor such as the SMTP Configuration Editor.

Solution: Ensure that you are logged in using a user account with the appropriate permission levels. For example, in order to access the SMTP Configuration Editor, you must be logged in to the Web Server with an account that has Hardware Edit privileges.

See the User Account Editor section for more information about user accounts and permissions.

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Siemens 125-3584T manual Other Issues

Contents

Field Panel Web Server User Guide Building TechnologiesPage Table of Contents Graphics View Point Log ReportTrend View Schedule View FLN 137 160 171 Credits Copyright NoticeTo the Reader How to Use This Manual Symbols Used in this ManualRelated Documents Manual Conventions Contact Us Convention Examples Introduction to Field Panel Web Server Applications Smtp Configuration Editor Schedule/Command/Calendar Object EditorsPoint Log Report Event Enrollment Editor Change User Password Ppcl EditorFLN Device Editor TEC Initial Value Editor Field Panel Web Server System Administration Chapter OverviewPrerequisites Browser Requirements Verifying that Adobe Flash has been Installed Prerequisites for FINlite Graphics ToolEnabling or Disabling Web Server Click Manage Add-ons Example Loading the User Interface Performance and Limitations Tips to Improve Performance of Field Panel Web Server Click Settings System SecurityAllow Browser Caching of Adobe Flash Player Limit Open Tabs to Six Language Support Importing a Language File Steps for Logging On User Interface Navigation OverviewWelcome Page/Logon Configuring the Welcome Page Graphic User Interface after Logon Status Bar User Interface Navigation Pane User Interface User Interface Navigation Overview Discovering the Database Inaccessible Panels on the ALNDevice/Points Bar Icons and Messages Inaccessible Panels Pending Database File Synchronization Application Area User Interface Panel List Device/Points Navigation TreeSearch Box User Interface Navigation Overview Running an Alarm Report Acknowledging an AlarmExporting, Saving, and Printing an Alarm Report Status Bar Setup Selecting the Language Logoff Status Bar Point Commander Point Commander Application Overview Point Commander Application Overview Command Options and Status Point Name and Description Dynamic Trending Status IndicatorsAdvanced Command Options Points with Priority Array Command Feedback Error Code Commanding Point Values Using the Point Commander ApplicationTips for Using the Point Commander Application Disabling and Re-enabling a Point Out-of-Service Steps for Commanding Point ValuesRelease All Commanded Points Steps for Disabling/Re-enabling a Point Steps for Changing Point Priority Basic Commanding Window Priority Arrays Release All Commanded Points Tips for Using the Graphics View Using the Graphics ViewGraphics Features Graphics View Graphics File Types Graphics File Navigation Graphics View Point Log Report Point Log Report Application Overview Using the Point Log Report Application Running a Point Log Report Exporting, Saving, and Printing a Point Log Report Querying and Filtering a Point Log ReportGenerating a Point Log Report Using the Trend View Tips for Using the Trend View ApplicationTrend View Trend View Overview Using the Trend View Viewing Trend Data of Multiple Trended Points Printing a Trend Graph Dynamic Display Vertical Access ValuesCustomizing a Trend Graph Line Color and Thickness, Fill Color, and Chart Type Removing Points from a Graph User Interface Description for the Scheduler Application Schedule ViewScheduler Application Overview Using the Scheduler Application Tips for Using the Scheduler Application Schedule View Object Identifier Create/EditCommon Editor Fields and Buttons Object Reference Trend Section OverviewTrend Application Overview Common Editor Buttons and Functions User Interface Description for the Trend Editor Application Off-Node Trending Create/Edit Using the Trend Editor Application Creating a Trend Object Modifying a Trend Object Viewing a Trend Object Point Deleting a Trend Object Point Editor Application Overview User Interface Description for the Point Editor Application Tips for Using the Point Editor Application Using the Point Editor Application Creating a Point Intrinsic Alarming Modifying a Point Viewing a Point Deleting a Point Schedule/Command/Calendar Schedule/Command/Calendar Object Editors Overview Schedule Object Editor User Interface Command Object Editor User Interface Calendar Object Editor User Interface Tips for Using Schedule/Command/Calendar Object Editors Creating a Schedule ObjectNotReleased Creating a Weekly ScheduleNotReleased Creating a Schedule ExceptionNotReleased Create/Edit Command Point ObjectsNotReleased Modifying a Schedule ObjectNotReleased Viewing a Schedule ObjectNotReleased Command Objects Deleting a Schedule ObjectNotReleased Creating a Command ObjectNotReleased Modifying a Command ObjectNotReleased Viewing a Command ObjectNotReleased Deleting a Command ObjectNotReleased Calendar Objects Creating a Calendar ObjectNotReleased Modifying a Calendar ObjectNotReleased Viewing a Calendar ObjectNotReleased Deleting a Calendar ObjectNotReleased Event Enrollment Event Enrollment OverviewUser Interface Description for the Event Enrollment Editor Click the Event Enrollment icon Create/Edit Tips for Using the Event Enrollment Editor Type-specific Parameters Modifying an Event Enrollment Object Click the Event Enrollment icon from the Create/Edit bar Viewing an Event Enrollment Object Status Bar Counts and Reports Running an Alarm ReportNotReleasedDeleting an Event Enrollment Object Acknowledging an AlarmNotReleased Notification Class 100 Siemens Industry, Inc 101 Using the Notification Class Editor Creating a Notification Class Object Modifying a Notification Class Object Viewing a Notification Class Object Remote Notification Deleting a Notification Class Object Using the Smtp Configuration EditorNotReleased Smtp Configuration Section OverviewSmtp Configuration Editor Overview 107 Creating a Heartbeat Message Remote Recipient List Using the Remote Recipient List EditorNotReleased Remote Recipient List Editor Overview Creating a Remote RecipientNotReleased Modifying a Remote RecipientNotReleased Deleting a Remote RecipientNotReleased User Interface Description for the FLN Device Editor Replicating a Remote Recipient ListNotReleasedFLN Device Editor Overview 113 Tips for Using the FLN Device Editor Using the FLN Device Editor Creating an FLN Device Modifying an FLN Device Viewing an FLN Device TEC Init Deleting an FLN Device TEC Initial Value Editor Overview User Interface Description for the TEC Initial Value Editor Using the TEC Initial Value Editor Setting the Initial Value  The TEC Initial Values Editor window displays Updating the Panel Initializing Releasing Points Ppcl Editor Overview User Interface Description for the Ppcl Editor 123 Tips for Using the Ppcl Editor Using the Ppcl Editor Creating a Ppcl ProgramEnable or Disable Ppcl Lines  The Enable Lines or Disable Lines window displays Modifying a Ppcl Program Viewing a Ppcl Program User Interface Description for the User Account Editor UsersDeleting a Ppcl Program User Info Tab Permissions Tab 130 Siemens Industry, Inc Using the User Account Editor Creating a User Account Modifying a User Account Viewing a User Account Change User Password Changing a PasswordClick the Change UserPassword icon in the Create/Edit bar Deleting a User Account User Account Passwords Using Double Byte Character Sets Changing an Expired PasswordChange Panel Time New User Account 136 Siemens Industry, Inc FINlite Graphics Tool FINlite Graphics Tool Overview User Interface Description for the FINlite Graphics Tool Graphics Application Workflow File Menu Edit Menu View Menu Language Dropdown Question Mark Icon Panels Bar Components Bar Layers Bar Properties Bar Canvas Animation EditorFile-System & User Library Bar Tips for Using the FINlite Graphics Tool Using the FINlite Graphics Tool Launching the FINlite Graphics Tool Logging in to the Controller Creating Graphics To create a Model Label ComponentButton Component To bind a button to a point To bind a button to a graphic To bind a button to a Schedule Object To bind a button to a Trend Log Object To bind a button to a Web Editing the Graphics Animation To create a Graphics fileTo Publish a Graphics File To Edit the Animation To publish the Graphics file Saving and Publishing the Graphics FileTo save the Graphics file Default Graphics Creating Device TemplatesTo Relativize a Graphics File From the File menu, select Create Device Template Click Relativize Backing Up Graphics Field Panel Web Server User Interface Deleting Graphics Files Example Deleting a Graphic from the Field Panel Web ServerDeleting Graphics Files Deleting Graphics Files from All Locations Deleting Graphics Viewing Directory StructureVerifying Graphic before Deleting from IFD Directory Updating the FINlite User Guide Deleting the Same Graphic from Drive A\ 159 Field Panel Features for Field Panel Web Server Basic File System Operation CommandsField Panel File System Operations Set Drive List Drives Rename a File List Files in a Directory Delete a File Move a File Copy a File Examples Remove a Directory Wildcard Example Backing up and Restoring Databases IFD To enable the Auto Save feature via the HMI Enabling Auto Save Available Memory Diagnostic Point Clear the UI Cache TroubleshootingGeneral Troubleshooting Tips Log On Error Messages Clear the FINlite CacheAccount Expired Windows XP Install, Upgrade, and Connection Errors Login has FailedNo Web Server Access Account is Locked Field Panel Web Server User Interface Upgrade Fails Error Accessing Panel MessageBrowser Will Not Connect to the Panel Empty Browser Window Graphics Issues Displaying New Graphics in BrowserUser is Unable to Log in to Panel via FINlite Graphics Files do not Save Properly Other Issues Issued by Copyright Siemens Industry, Inc