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Talkswitch
48-CVA
manual
Installation and User Guide
Models:
48-CVA
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Troubleshooting
Specs
Install
Warranty
3Configuring TalkSwitch
Adjust Sequence
System IP Settings section
How to
Service
TalkSwitch Profile section
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DESKTOP PHONE SYSTEM
Installation and User Guide
TalkSwitch
48-CVA
v3.10
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Contents
Installation and User Guide
Copyright Information
Table of Contents
Page
123
1Introduction to VoIP
UDP
Introduction Iii
Page
Introduction
Page
What’s included with TalkSwitch
2Installing TalkSwitch
LED light State Description
Front Panel Descriptions
Music
Back Panel Descriptions TalkSwitch 48 CVA
‘networked’ units, please see section
On setting up 2 or more units on a LAN to operate as
1/2 and 3/4 jacks. Use a surge protector if you live
An area prone to lightning strikes
To attach a two-line telephone
Connecting TalkSwitch to a LAN and/or PC
Connecting devices to the Music and PA jacks
To Attach an Internal or External Modem
Connecting TalkSwitch to a PC using a Serial cable
Connecting 2 or more TalkSwitch units to a LAN
Using 2 or more TalkSwitch units on a LAN
Changing the Unit ID
Setting the Unit ID for the first time
Keeping track of the lines and extensions
Unit IDs and how they affect system extension numbers
Optimizing the system for networked use
Router/NAT/Firewall
Optimizing Your IP Network for VoIP Broadband Connection
Local Area Network
Installing the TalkSwitch Configuration Software
3Configuring TalkSwitch
Running the TalkSwitch software
Configuration
Saves the current configuration to TalkSwitch
Launches your browser and directs you to our support site
Options
System Information
System IP Settings section
Public IP Address section
TalkSwitch Profile section
Firewall / NAT Traversal section
Phone numbers section
Telephone company services section
Way Calling/Conference
Office
Line Hunt Groups
Fax Information
Local Extensions
Last Name / First Name
Remote Extensions
Remote phone number
Use Same Line Connect
Set Ring Group section
On-hold/ Ringback
Voicemail
Remote Extension Voicemail
General Voicemail
Global Settings
Mailbox Settings
Call Handling
Auto Attendant
Recording Auto Attendant messages
At the Auto Attendant, perform the following actions section
Recording Auto Attendants from an out-of-office phone
If the caller selects ‘1’, ‘2’, ‘3’, ‘4’ or ‘5’
If 6 is dialed
Utilities for Auto Attendants
View Auto Attendant Memory Usage
Play Auto Attendant
Adjust Sequence
Configuring TalkSwitch
Adjust Sequence
Local Extensions Call Cascade
Page
Remote Extensions Call Cascade
Page
Extension Ring Groups Call Cascade
Call Back / Call Bridge
Here is how it works
Auto Call Back
Number to call back
Page
Prompted Call Back
Use Announced message
Call Bridge
Line Controls
Options
VoIP Codec Selection
Extension Controls
Transferring from a Home phone
Transfer and clear
Remote Transfer
Miscellaneous
PBX extension length
Troubleshooting
Double Flash time
Troubleshooting -Advanced
Line CPC/ Disconnect Clear
4Using TalkSwitch
Receiving calls at a Local Extension
Receiving calls without the Auto Attendant
Placing ‘out-of-office’ calls from a Local Extension
Transferring calls
Placing calls on Hold at a Local Extension
Call Pick Up/Call Grab
To Place calls on hold
From a Local Extension to any outside telephone number
Call Park Parking and retrieving callers
Call Queue/UCD Queuing and retrieving callers
TalkSwitch Local Extensions and 1 outside caller
Conference calling with TalkSwitch
Queuing callers to an Extension Ring Group
Outside callers and 1 Local Extension eg Line 1 and Line
Making and receiving calls using VoIP
Transferring calls on parallel-connected phones
Using Phones connected in parallel to TalkSwitch
To have your modem access a specific line using a Hunt Group
Modems and telephone line access
Screening options for forwarded calls
Transferring calls from a Remote Extension
Transferring calls
Forwarding calls with screening
Using TalkSwitch
Calls over VoIP with SIP phones and Gateways
Using the TalkSwitch Voicemail System
Making calls
Receiving calls
Activating Voice mailboxes
Retrieving Messages / Accessing a Voicemail box
Skip to next message This leaves new messages as new
Pager and Cell Phone notification
Music-on-Hold
Manual Mode Switching
Mode Switching Options
Automatic Mode Switching using the Time Scheduler
Music-on-Hold and Call Forwarding to Remote Extensions
How to use Call Bridge
Using Call Bridge
Activating Call Back
Using Call Back
Accepting the Call Back
Upgrading the TalkSwitch Software and Firmware
100
Using TalkSwitch
Appendices
Page
Appendix a Help & Troubleshooting
Networked
USB is not currently not supported future release
Problems that may occur during Configuration
Auto Attendant
Music-on-Hold
Answering and Fax Machines
Other Possible Local Extension Problems
Problem When I try to access voicemail, I hear a busy tone
Problems that may occur with VoIP
Appendices
Call Hold and Flash
What does Single and Double Flash do?
When would you use double flash?
Appendix C Quick Commands and Touch-Tone Functions
Touch-tone features dialed from a Local Extension
Press ‘flash’ to place a call on hold, then assign
Number. x represents the Unit ID number
Appendix D Safety Precautions and Regulatory Information
FCC and IC Warnings
Appendices 125
Service
Appendix E TalkSwitch One Year Warranty
Warranty Service
Appendices 129
Appendix F Return Policy
REN
Appendix G Specifications
134
Appendix H TalkSwitch and Power Interruptions
Glossary 137
Glossary
138
Glossary 139
140
Glossary 141
142
Page
Index 145
Index
146
Index
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