3-Way Calling/Conference:

TalkSwitch can work with either service to forward calls to Remote Extensions or other external phone numbers while using the same line (Same Line Connect). You can also use this service as an option for bridging calls to external numbers when calling into TalkSwitch from the outside. If you find that you are having difficulties with line volume levels when forwarding calls to Remote Extensions or using Call Bridge, you should use 3-way calling to forward calls as a solu- tion.

Transfer and Clear (Centrex/Plexar transfer):

TalkSwitch can clear the line after forwarding a call to a Remote Extension if your telephone line supports this feature. If you enable this feature without actually having the service, callers will be disconnected when TalkSwitch attempts to forward their call to the Remote Extension.

Call Waiting:

Check this box if you have Call Waiting service on the current line. It is strongly recommended that you remove this service from your line(s), since there is no way for TalkSwitch to answer a second call on the same line while it is handling the first call. You may instead want to consider adding the Hunt/Rollover service to your lines.

Caller ID:

Check this box if the current line provides Caller ID information. TalkSwitch will pass along the Caller ID information to the selected extensions. Also, TalkSwitch can use the time information provided by Caller ID to update TalkSwitch’s internal clock. (see section 3.3.5.4).

Telephone Company Voicemail:

Check this box if you are subscribed to a Telephone Company Voicemail service.

Hunt/Rollover/Busy Forwarding:

Check this box if the current line is associated with a Line Hunt or Line Rollover service from the Telephone Company. In general, any lines that belong to a Hunt/Rollover group should be configured to handle calls the same way.

3.0

Configuring TalkSwitch

27

Page 37
Image 37
Talkswitch 48-CVA manual Way Calling/Conference