Talkswitch 48-CVA Mode Switching Options, Music-on-Hold and Call Forwarding to Remote Extensions

Music-on-Hold and Call Forwarding to Remote Extensions:

If you are using the telephone company’s 3-Way Calling/Conference service (Same Line Connect) to activate TalkSwitch’s Call Forwarding, callers will not hear your ‘music’ when being forwarded to a Remote Extension. When calls are forwarded, the caller is put on hold by the telephone company central office switch rather than at TalkSwitch. Therefore, the caller hears silence while being transferred.

A system prompt will indicate that callers will hear silence while the system tries to locate their party. This prompt helps explain to callers why all of a sudden they may hear silence for an extended period of time before possibly connecting to the Remote Extension. This prompt cannot be disabled.

If you have 2 or more units on a LAN, you will need to supply a music source to each TalkSwitch unit. 1/8" audio splitters are available at most electronics stores.

4.6Mode Switching Options

Manual Mode Switching:

You can use telephone keypad commands at either a Local Extension or at the Auto Attendant to have TalkSwitch switch Modes.

At Local Extension dialtone or at the Auto Attendant, dial to enter command mode, then enter a password if necessary. Next, dial any of the following Quick

Commands followed by the sign:
Activate Mode 1:	3 1
Activate Mode 2:	3 2
Check Current Mode:	3 0

Automatic Mode Switching using the Time Scheduler:

Networked

Use the configuration software to activate TalkSwitch’s Time Scheduler feature. You can configure TalkSwitch to automatically switch between Modes by configuring the times for Mode changes in the ‘Modes’ tab located under Call Handling in the configuration software.

If at any time you switch modes manually, TalkSwitch will automatically switch to the proper mode during the next scheduled mode change.

4.0 Using TalkSwitch

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