If the caller selects ‘1’, ‘2’, ‘3’, ‘4’ or ‘5’:
If the caller presses ‘1’, ‘2’, ‘3’, ‘4’ or ‘5’ at the specified Auto Attendant, TalkSwitch can perform one of several actions:
-perform no action: If you don’t want to use a particular option, then set it to perform no action.
-go to voice mailbox: You can configure any single digit option to send a caller immediately to voicemail. Select the appropriate mailbox or ‘new’ to create a new mailbox if required.
-go to local extension: You can provide a
-go to remote ext.: You can provide a
-go to ring group: you can provide a
-go to auto attendant: TalkSwitch can direct callers to multiple levels of auto attendants. For example, you might want to use your main auto attendant to provide language options such as “press 1 for English, 2 for Spanish.” Then you configure option 1 to go to auto attendant 2 (English version) and option 2 to go to auto attendant 3 (Spanish version).
-queue at ring group: Similar to Uniform Call Distribution, this directs calls to a group of extensions and keeps callers on hold until a member of the ring group is free to take the call.
-play announcement: Announcements are useful for providing directions, business hours or other information. You can inform callers that they can
press 
to return to the previous greeting.
-go to directory: If you want callers to be able to locate employee extension numbers by last name, then enable this option for one of the selections.
Note: TalkSwitch waits 1.5 seconds after your caller inputs a digit for another digit to follow it. If another digit is not received, then TalkSwitch will follow the action set for the single digit. This allows caller to use, for instance, both “1” for the auto atten- dant option and “111” as an extension number.
If a fax call is detected:
If TalkSwitch detects a fax call (by CNG detection, which is identifying the tones emitted by a fax), it has the ability to route it to a Local Extension or if you do not want to use fax detection, you can have TalkSwitch perform no action.
3.0 | Configuring TalkSwitch |
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