4.3.4 Calls over VoIP with SIP phones and Gateways

If you have teleworkers connected to the system via a certified compatible SIP device (ie gateway or SIP phone), there are several ways that the teleworker can interact with TalkSwitch.

Making calls:

Once the phone or gateway is registered with the TalkSwitch SIP server, then calls can be made as follows.

1.At dialtone, dial a phone number associated to any of the other locations.

2.At dialtone, dial a phone number associated to one of the VoIP lines on TalkSwitch. Ensure an Auto Attendant is programmed to answer this line. Once the Auto Attendant has answered, you can dial any extension, VoIP loca- tion or voice mailbox. If you want to place calls through the regular phone lines, then a Call Bridge account must be activated. Regular phone lines can be accessed by dialing ‘9’ then entering the password for Call Bridge.

TalkSwitch currently does not support the ability to place calls on hold or transfer calls when making calls to other locations, since the call does not actually go through TalkSwitch.

Receiving calls:

Once the phone or gateway is registered with the TalkSwitch SIP server, then calls can be received directly from other registered gateways or through the system.

1.If the call is routed via TalkSwitch, then you have the ability to transfer the

caller by dialing then any extension or voice mailbox.

2.If the call came directly from another SIP gateway or phone, then you can transfer the call if your service provider supports this feature.

4.4Using the TalkSwitch Voicemail System

Each TalkSwitch unit comes with approximately 30 minutes of voicemail recording capacity (shared with Auto Attendant greetings). This capacity can be increased with the addition of TalkSwitch memory cards. You can add another 1/2, 1, 2 or 4.5 hours of storage to each unit. Contact your TalkSwitch dealer to purchase memory cards. When a TalkSwitch memory card is inserted in the memory slot, the system will automatically configure the card within 20 seconds, making it fully functional.

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Talkswitch 48-CVA manual Calls over VoIP with SIP phones and Gateways, Using the TalkSwitch Voicemail System, Making calls