
88
2.Manual call forwarding - If someone in your office has answered a call at a Local Extension, the call can be ‘transferred’ to one of the call forwarding (Remote Extension) numbers. Simply put the call on hold at the Local Extension, dial the Remote Extension number (e.g. 211) to which you want the call forwarded and then
3.Conditional call forwarding - If the Auto Attendant answers a call and the caller selects an extension or Ring Group number that is already busy or is not answered, the Auto Attendant can forward the call to a Remote (out of office) extension number. Conditional call forwarding is configured in the TalkSwitch Software using the Call Cascade’s ‘No answer’ or ‘Busy at extension’ settings configurable for each Local Extension, Remote Extension and Ring Group.
4.3.2 Transferring calls from a Remote Extension
Remote Extension Call Transfer is a new feature introduced in version 2.39 of the TalkSwitch firmware. Calls forwarded to a Remote Extension (not using Centrex or
Transferring calls:
Calls can be placed on hold at a Remote Extension by dialing anytime during a conversation. You will then hear dialtone as you would hear at a Local Extension. At that time, you can perform any of the following actions:
1)Press again to retrieve the call placed on hold.
2)Dial any Local Extension, Remote Extension or Ring Group.
3)Dial and mailbox to transfer a caller to a voice mailbox.
If the system is configured in the TalkSwitch software in the Troubleshooting 2 tab to perform blind transfers only, then the system will then play the prompt “Call Transferred. Goodbye.” and hang up after the extension or mailbox is dialed.
If the system is configured in the Troubleshooting 2 tab to allow screening of
calls, then you need to dial 4 to complete a transfer or
5 to cancel the transfer and return to the caller.
4.3.3 Screening options for forwarded calls
The screening options for Call Forwarding are configured in the TalkSwitch software using the Call Cascade’s ‘Answer at ext.’ options available in the ‘Remote Extension’ tab. See section 2.3.3.5
Forwarding calls with screening:
When ‘play accept/reject prompt’ is configured in the ‘Answer at ext.’ Call Cascade option, TalkSwitch plays a
TalkSwitch User Manual