Talkswitch 48-CVA manual

1.Busy at extension - routing options when this extension is busy:

Cascade options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, Voicemail, Announcement, Auto Attendant, play busy tone or hang up. Note: If this is a remote extension, such as a cell phone, that has its own voicemail or a phone company prompt that answers calls when the line is busy, TalkSwitch will assume the call has been answered and will not follow through with the Call Cascade. You may want to consider using the ‘Play accept/reject prompt’ option under the Answered at ext. tab, which specifies that the call to this extension will not be considered answered until the call recipient enters the appropriate digit.

2.No answer at ext. - routing options when this extension does not answer after a specified number of rings:

Cascade options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, Voicemail, Announcement or Auto Attendant, keep ringing or hang up. If you have cell phone voicemail or a phone company message that answers after a specified number of rings, and you want the calls redirected to TalkSwitch voicemail, please ensure you set the number of rings in this section to a number less than the cell phone company voicemail or system prompt.

3.Answered at ext. - routing options when this extension ‘rejects’ a call:

With Remote Extensions, you have the choice between two different Call Screening methods, ‘play accept/reject prompt’ and ‘play caller’s name first’. ‘Stay connected’ is the default setting, which means that as soon as the remote phone number is dialed, the call is connected. The ‘play accept/reject prompt’ option results in TalkSwitch saying “This is call forward” when the remote extension answers. Selecting ‘play caller’s name first’ will have TalkSwitch prompt callers to announce their name. When the call is answered at the extension, TalkSwitch will announce the caller (by playing the recorded name). After hearing either message, the Remote Extension can choose to accept the call by pressing or reroute the call to the Call Cascade options on this tab by either hanging up or pressing . Routing options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, Voicemail, Announcement, Auto Attendant or hang up.

If you select ‘stay connected’, the Call Cascade options are greyed out. TalkSwitch can only control forwarded calls when prompting is enabled. Also, if you use one of the prompted methods for this Remote Extension, and you have Music-on-hold enabled, and are not using 3-way calling to forward calls to this Remote Extension, the Call Cascade will be seamless to the caller, as they will only hear music throughout the entire process of trying to locate you.

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TalkSwitch User Manual