3.3.1.11 On-hold/ Ringback

If you wish to have callers listen to music or advertising while they are on hold, you will need to enable Music-on-hold in this tab.

On-Hold Settings:

If you have a music source connected to the MUSIC jack, then you can select the ‘play music’ option. Otherwise leave the option set to play a ‘double beep’ when callers are placed on hold.

Transfer Settings:

Select whether you would like callers to hear ringing or, if you have a music source connected, music while they are being transferred.

Note: If you connect a music source to the Music jack and do not enable Music-on- hold, the caller will hear both music and a beep sound when on hold. Also when the caller makes a selection at the Auto Attendant to go to an extension that has call screening enabled, they will hear both ringing and music.

If you have more than one unit connected to the LAN, you will need to provide a music source to all units with lines connected. A 1/8” audio splitter can usually be obtained at most electronics stores.

3.0

Configuring TalkSwitch

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Talkswitch 48-CVA manual On-hold/ Ringback