4.2.9 Using Phones connected in parallel to TalkSwitch
Phones connected in parallel (not connected to TalkSwitch but connected to the same line) with TalkSwitch will always ring at least once before TalkSwitch starts ringing its extensions or the Auto Attendant answers the call. This occurs because TalkSwitch uses the first ring to identify the incoming ring pattern before passing it on to the extensions or the Auto Attendant (TalkSwitch determines if the call is a Distinctive Ring and detects any Caller ID information). A parallel phone can ‘barge in’ on any telephone call on any of TalkSwitch’s Lines.
Making and receiving calls on phones connected in parallel with TalkSwitch:
Making Calls: Make calls on
Answering Calls: If a call is answered on a
message by using the phone’s touchtone keypad to dial ‘
0’. You may then continue the call on the
Transferring calls on parallel-connected phones:
Calls answered on a parallel connected phone can be transferred to any TalkSwitch extension or voice mailbox. If you want to transfer the caller, simply
key in the ‘Transfer Prefix 
’, after you hear 2 ‘beeps’ enter the extension or voice mailbox number then hang up. You cannot announce a caller to the transferred extension, but if you do stay on the line, you will be in a ‘conference call’ state. You can hang up at any time.
If you transfer a call from a parallel connected phone and then hang up, the extension will ring the number of times selected for that extension. If the extension is not answered within the specified number of rings, the call will be handled according to that extension’s Call Cascade actions.
When a phone in parallel with TalkSwitch is
You have the ability to change the Transfer Prefix to 
instead of 
. You may need to change the prefix if the default prefix conflicts with another device or service. To change the Transfer Prefix, open the configuration software and change the setting in the Manual Transfer tab under ‘Options’.
86
TalkSwitch User Manual
