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Talkswitch 48-CVA manual Using TalkSwitch

Models: 48-CVA

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Troubleshooting Specs Install Warranty 3Configuring TalkSwitch Adjust Sequence System IP Settings section How to Service TalkSwitch Profile section

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4.0	Using TalkSwitch 101

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Talkswitch 48-CVA manual Using TalkSwitch

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Contents

Installation and User Guide Copyright Information Table of Contents Page 123 1Introduction to VoIP UDP Introduction Iii Page Introduction Page What’s included with TalkSwitch 2Installing TalkSwitch LED light State Description Front Panel Descriptions Music Back Panel Descriptions TalkSwitch 48 CVA ‘networked’ units, please see section On setting up 2 or more units on a LAN to operate as1/2 and 3/4 jacks. Use a surge protector if you live An area prone to lightning strikes To attach a two-line telephone Connecting TalkSwitch to a LAN and/or PC Connecting devices to the Music and PA jacksTo Attach an Internal or External Modem Connecting TalkSwitch to a PC using a Serial cable Connecting 2 or more TalkSwitch units to a LAN Using 2 or more TalkSwitch units on a LAN Changing the Unit ID Setting the Unit ID for the first time Keeping track of the lines and extensions Unit IDs and how they affect system extension numbers Optimizing the system for networked use Router/NAT/Firewall Optimizing Your IP Network for VoIP Broadband Connection Local Area Network Installing the TalkSwitch Configuration Software 3Configuring TalkSwitch Running the TalkSwitch software Configuration Saves the current configuration to TalkSwitch Launches your browser and directs you to our support site Options System Information System IP Settings section Public IP Address section TalkSwitch Profile section Firewall / NAT Traversal section Phone numbers section Telephone company services section Way Calling/Conference Office Line Hunt Groups Fax Information Local Extensions Last Name / First Name Remote Extensions Remote phone number Use Same Line Connect Set Ring Group section On-hold/ Ringback Voicemail Remote Extension Voicemail General Voicemail Global Settings Mailbox Settings Call Handling Auto Attendant Recording Auto Attendant messages At the Auto Attendant, perform the following actions section Recording Auto Attendants from an out-of-office phone If the caller selects ‘1’, ‘2’, ‘3’, ‘4’ or ‘5’ If 6 is dialed Utilities for Auto Attendants View Auto Attendant Memory Usage Play Auto Attendant Adjust Sequence Configuring TalkSwitch Adjust Sequence Local Extensions Call Cascade Page Remote Extensions Call Cascade Page Extension Ring Groups Call Cascade Call Back / Call Bridge Here is how it works Auto Call Back Number to call back Page Prompted Call Back Use Announced message Call Bridge Line Controls Options VoIP Codec Selection Extension Controls Transferring from a Home phone Transfer and clearRemote Transfer Miscellaneous PBX extension length Troubleshooting Double Flash time Troubleshooting -Advanced Line CPC/ Disconnect Clear 4Using TalkSwitch Receiving calls at a Local Extension Receiving calls without the Auto AttendantPlacing ‘out-of-office’ calls from a Local Extension Transferring calls Placing calls on Hold at a Local ExtensionCall Pick Up/Call Grab To Place calls on hold From a Local Extension to any outside telephone number Call Park Parking and retrieving callers Call Queue/UCD Queuing and retrieving callers TalkSwitch Local Extensions and 1 outside caller Conference calling with TalkSwitchQueuing callers to an Extension Ring Group Outside callers and 1 Local Extension eg Line 1 and Line Making and receiving calls using VoIP Transferring calls on parallel-connected phones Using Phones connected in parallel to TalkSwitch To have your modem access a specific line using a Hunt Group Modems and telephone line access Screening options for forwarded calls Transferring calls from a Remote ExtensionTransferring calls Forwarding calls with screening Using TalkSwitch Calls over VoIP with SIP phones and Gateways Using the TalkSwitch Voicemail SystemMaking calls Receiving calls Activating Voice mailboxes Retrieving Messages / Accessing a Voicemail box Skip to next message This leaves new messages as new Pager and Cell Phone notification Music-on-Hold Manual Mode Switching Mode Switching OptionsAutomatic Mode Switching using the Time Scheduler Music-on-Hold and Call Forwarding to Remote Extensions How to use Call Bridge Using Call Bridge Activating Call Back Using Call Back Accepting the Call Back Upgrading the TalkSwitch Software and Firmware 100 Using TalkSwitch Appendices Page Appendix a Help & Troubleshooting Networked USB is not currently not supported future release Problems that may occur during Configuration Auto Attendant Music-on-Hold Answering and Fax Machines Other Possible Local Extension Problems Problem When I try to access voicemail, I hear a busy tone Problems that may occur with VoIP Appendices Call Hold and Flash What does Single and Double Flash do? When would you use double flash? Appendix C Quick Commands and Touch-Tone Functions Touch-tone features dialed from a Local Extension Press ‘flash’ to place a call on hold, then assign Number. x represents the Unit ID number Appendix D Safety Precautions and Regulatory Information FCC and IC Warnings Appendices 125 Service Appendix E TalkSwitch One Year Warranty Warranty Service Appendices 129 Appendix F Return Policy REN Appendix G Specifications 134 Appendix H TalkSwitch and Power Interruptions Glossary 137 Glossary 138 Glossary 139 140 Glossary 141 142 Page Index 145 Index 146 Index

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