Talkswitch 48-CVA manual Receiving calls without the Auto Attendant

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4.1.2 Receiving calls without the Auto Attendant

If you choose not to use the Auto Attendant to answer calls, please note that the Call Cascade options for the Local Extensions will not be engaged. In order for calls to go to an extension’s mailbox, the Auto Attendant must first answer the call or someone in the office must then transfer the call. For details on configuring TalkSwitch to ring specific extensions during inbound calls, see section 3.3.2.3. Once calls have been answered at a Local Extension, they can be transferred to any extension or voice mailbox. See section 3.2 for more details.

4.2In the Office - Making and Receiving Calls

4.2.1 Making calls from a Local Extension

Placing Intercom calls from one Local Extension to another Local Extension, Remote Extension or Extension Ring Group:

You can place intercom calls from one Local Extension to another Local Extension, Remote Extension, VoIP Extension or Extension Ring Group by simply picking up your extension’s handset and dialing the number of the extension with which you wish to intercom. An Intercom call can be identified by a unique ring cadence (2 short rings) except in the case of a Remote Extension Intercom call, where the phone will ring as usual, or if a Ring Group has a ring cadence other than ‘normal’. Intercom calls do not follow Call Cascade sequences of the extensions. Call Cascade is only followed after a call has been transferred.

Placing ‘out-of-office’ calls from a Local Extension:

To place a call to an out-of-office telephone number from a Local Extension, you must first access an available line by choosing a Hunt Group (9, 81-88) at the internal dial tone. Restrictions to specific Line Hunt Groups can be configured for each extension. Your extension can also be configured to Directly Access a specific line (i.e. when a handset is picked up, you will hear the Telephone Company dial tone and can dial an outside telephone number as usual).

If you have Direct Line Access enabled for a Local Extension, you will need to dial ‘Flash’ before dialing any system features, such as extensions or voicemail.

4.2.2 Receiving calls at a Local Extension

To receive calls at a Local Extension, simply pick up the extension’s handset when the extension rings. If the call went through the Auto Attendant to the extension and it has call screening enabled (configured on the Local extension and Ring Group pages), you have the choice of accepting the call by pressing or, re-routing the call

to its ‘Answer at ext.’ Call Cascade options by pressing or hanging up.

TalkSwitch User Manual