Talkswitch 48-CVA manual Accepting the Call Back

For Prompted Call Back, TalkSwitch always dials the last Prompted Call Back number entered. If you do not have the Auto Attendant set to answer a line, a generic TalkSwitch Auto Attendant will answer after 15 rings and you can then dial 6 to access the Call Back settings.

2.Using ‘Auto Call Back’ Activation: From your out-of-office location, dial one of the Call Back telephone numbers that has been pre-configured for Auto Call Back activation. Let the line ring at least once, but no more than three times and then hang up before the call is answered. Within 20 seconds, TalkSwitch will call your Auto Call Back number.

It is important to remember that all Call Back settings must be pre-configured before using Auto Call Back. Please be sure that the Auto Attendant for the line using Call Back does not answer before 4 rings.

Accepting the Call Back:

There are two ways to accept a Call Back from TalkSwitch.

1.Call Back is normally accepted by answering the call and pressing , then, if required, entering your password. This option is used when you have a direct line to your Call Back telephone number.

2.The ‘Use Announced message’ option allows the Call Back from TalkSwitch to reach you even when you are in a hotel or an office where calls are inter- cepted by a receptionist or switchboard operator. When the Call Back is answered, TalkSwitch will begin playing your pre-recorded message (e.g. “Please forward this call to Jane Doe in room 312”). The message will be played repeatedly for 2 minutes. When the call is

forwarded to you, press , then enter your password on the telephone keypad to accept the Call Back. (If the Call Back is not accepted within the initial 2-minute period, TalkSwitch will disconnect the Call Back.) After you accept the call, you will hear the Auto Attendant, and you can now make your selection to check your voicemail, ring an extension, use Call Bridge, or enter command mode.

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TalkSwitch User Manual