Music-on-Hold:
Problem: Callers hear music and ‘ringing’ when the Auto Attendant transfers their call to an extension.
•You have an audio device plugged into TalkSwitch, but have not enabled the
Problem: Callers hear music and a beeping sound when put on hold at an extension.
•You have an audio device plugged into TalkSwitch, but have not enabled the
Problem: Callers hear the ‘One moment please’ message and then total silence when the Auto Attendant transfers their call to an extension.
•You have enabled the
•There is a problem with the music source. Check all connections and power.
Problem: Callers hear only silence when put on hold at an extension.
•You have enabled the
•Make sure you use the ‘Flash’ or ‘Link’ button to put callers on hold. If you use the ‘Hold’ button on a regular phone, callers will be placed on hold at the phone itself, and not through TalkSwitch.
Problem: Sometimes callers do not hear
• Make sure you have a music source connected to the MUSIC jack at the back of each TalkSwitch unit connected to the LAN.
Call Routing with Local Extensions and Home Phones (Transfer and Intercom):
Problem: Callers are disconnected when transferring calls from one extension to another.
•It is possible that if you are using the hookswitch to put callers on hold rather than a Flash button, you may be holding the hookswitch down too long, and, as a result, are actually hanging up on the caller.
Networked
Appendices
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