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The Announced Message can be recorded locally using an extension handset or remotely by accessing Call Back from the Auto Attendant. The Record message button gives the instructions as follows:
Pick up a telephone handset connected to the TalkSwitch and use the following keypad commands to record the specific Auto Call Back Announced Message:
1)Press to enter command mode. If required, enter the password.
2)Next, enter the appropriate command as listed below. After each
command, press to confirm the entry.
Auto Call Back | Recording | Playback |
1 | 61 | 71 |
2 | 62 | 72 |
3 | 63 | 73 |
4 | 64 | 74 |
There are 4 Auto Call Back accounts per TalkSwitch unit. If you need to record an Announced Message for a particular Auto Call Back account, it must be on the same TalkSwitch unit as the account.
If you need to configure and/or record an Announced Message from a remote location and do not have the Auto Attendant set to answer this Call Back line, you can call your Call Back number and let it ring 15 times. A generic Auto Attendant will answer and you can configure Call Back by pressing 6.
Allow Call Bridge:
To allow Call Bridge after a Call Back has been accepted, check the Allow Call Bridge box. You may also restrict the Call Bridge line access by choosing the Hunt Group Access button. By default, Call Bridge is enabled when Call Back is activated. You will not be prompted for another password when you choose a Hunt Group at the Auto Attendant.
When entering a Call Back phone number using a telephone, you can enter special characters using a special prefix. The default prefix is the key. To enter a
in a
dialing string you will need to dial , for a 2 second pause dial
0, and for a
, dial . When you have completed the entire dial string, dial
.
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TalkSwitch User Manual