4.5Music-on-Hold

TalkSwitch can play music to callers when they are on hold, parked or queued. The music played to the callers will be provided by the source you have connected to the MUSIC jack.

If you ENABLE Music-on-Hold and have an audio device plugged into the back of TalkSwitch:

1.When callers are put on hold at an extension, they will hear the music instead of TalkSwitch’s default on-hold beeping tone.

2.When the Auto Attendant answers a call and transfers the caller to an extension, the caller will hear a pre-recorded message saying “One moment please”, and then hear the music.

If you ENABLE Music-on-Hold and do not have an audio device plugged into the back of TalkSwitch:

1.When callers are put on hold at an extension, TalkSwitch will not play its default on hold beeping tone. The caller will hear silence.

2.When the Auto Attendant answers a call and transfers the caller to an extension, the caller will hear a pre-recorded message saying “One moment please” and then hear silence.

If you DO NOT ENABLE Music-on-Hold and have an audio device plugged into the back of TalkSwitch:

1.When callers are put on hold at an extension, callers will hear TalkSwitch’s default on hold beeping tone and your music.

2.When the Auto Attendant answers a call and transfers the caller to an extension, the caller will not hear any pre-recorded message. They will hear your extension ringing and your music.

If you DO NOT ENABLE Music-on-Hold and do not have an audio device plugged into the back of TalkSwitch:

1.When callers are put on hold at an extension, they will hear TalkSwitch’s default on-hold beeping tone.

2.When the Auto Attendant answers a call and transfers the caller to an exten- sion, callers will hear your extension ringing.

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TalkSwitch User Manual

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Talkswitch 48-CVA manual Music-on-Hold