When using Same Line Connect, callers will hear silence while they are on hold, since the callers are on hold at the Telephone Company and not at TalkSwitch. If you want callers to hear music while they are on hold for calls forwarded to Remote Extensions, do not use Same Line Connect. It’s best to experiment with different settings in order to decide what works best for your configuration.
3.3.1.10 Extension Ring Groups
There are a total of 10 Extension Ring Groups available for your use. Ring Groups are extensions 300 to 309. By default, extension 300 is configured to ring all extensions.
Different uses for Extension Ring Groups:
Send calls to specific groups of employees: For example, if you have a company with several departments, you can configure Extension Ring Group 300 for the Sales Department, to ring extensions 111, 112, 113, and 114. Ring Group 301 might be for Technical Support, ringing extensions 115 and 116.
Identify types of calls by different ring patterns: You are the president of a company and you don’t want to handle calls from the general public, yet you want to be alerted when important colleagues try to contact you. Your regular Local Extension may be 111 for most people, but you can also configure a Ring Group such as extension Ring Group 300 to ring your extension with a different ring pattern. You then tell your colleagues to choose extension 300 at the Auto Attendant or ask to be transferred to extension 300 when speaking to someone in the office. Now without being subscribed to Caller ID, you can tell just by how your phone rings if you consider the caller to be important or not.
First select an Extension Ring Group
In the “Set Ring Group” section:
Select each extension that you wish to add to that Ring Group. Repeat this process for each of the Extension Ring Groups you want to activate.
Ring pattern:
Choose how you want the phone(s) to ring for the Ring Group.
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TalkSwitch User Manual
