4.2 In the Office – Making and Receiving Calls

.80

4.2.1 Making calls from a Local Extension

.80

4.2.2 Receiving calls at a Local Extension

.80

4.2.3 Placing calls on Hold at a Local Extension

.81

4.2.4 Transferring calls

.81

4.2.5 Call Park – Parking and retrieving callers

.82

4.2.6 Call Queue – Queuing and retrieving callers

.83

4.2.6.1 – Queuing calls to a single extension

.83

4.2.6.2 – Queuing calls to a ring group

.84

4.2.7 Conference calling with TalkSwitch

.84

4.2.8 Making and receiving calls using VoIP

.85

4.2.9 Using Phones connected in parallel to TalkSwitch

.86

4.2.10 Modems and telephone line access

.87

4.3 Out of the Office - Receiving Calls through Call Forwarding

.87

4.3.1 The three ways to forward calls

.87

4.3.2 Transferring calls from a Remote Extension

.88

4.3.3 Screening options for forwarded calls

.88

4.3.4 Calls over VoIP with SIP phones and Gateways

.90

4.4 Using the TalkSwitch Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 4.4.1 Activating Voice mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . .91 4.4.2 Retrieving Messages / Accessing a Voice mailbox . . . . . . . . . . .91 4.4.3 Pager and Cell Phone notification . . . . . . . . . . . . . . . . . . . . . .93

4.5

Music-on-Hold

94

4.6

Mode Switching Options

95

4.7

Out of the Office – Making Calls with Call Back and Call Bridge

96

 

4.7.1 Using Call Bridge

96

 

4.7.2 Using Call Back

97

4.8

Upgrading the TalkSwitch Firmware

99

Appendices

Appendix A - Help & Troubleshooting

105

Appendix B - Using TalkSwitch with Telephone Company Calling Services . . . . .115

Appendix C - Quick Commands and Touch Tone Functions . . . . . . . . . . . . . . .119

Appendix D - Safety Precautions and Regulatory Information

.123

Appendix E - TalkSwitch One Year Warranty

.127

Appendix F - Return Policy

.131

Appendix G - Specifications

.133

Appendix H - TalkSwitch and Power Interruptions

.135

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

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